We arrived at Sonoran Suites in Tucson and the apartment was clean and although the amenities were not top notch, it seemed comfortable. We were tired from a long drive and wanted to relax in front of the TV. All we got was snow on both the television in the living room and the bedroom. Both TV's were the old box TV's, maybe 23 inch, nothing upgraded. But it didn't matter because there was no reception. We woke in the morning to the same. When we tried to call the office there was only an answering machine. Upon checking, there were two different times for the opening of the office, one at 9:00 am and one at 10:30. We called the Sonoran Suites office repeatedly after 10:30 and did not get anyone to answer until 10:50, even though she told me the office was open at 1030.We told the young woman, Asia, about the televisions. She said she would call the housekeeper to check it out. She called back and confirmed the there was not reception (I guess she didn't believe us). She said she would call the cable company and get back with me. Several hours later we came back and there was still no reception. I called the Sonoran Suites of Tucson office (they are in Phoenix) and spoke with Asia again, she said the cable company said they couldn't get out there today. I find this hard to believe, they are usually very responsive. I asked her what she was going to do as the football game was on and we really wanted to stay in and have a few drinks and watch the game (responsible adults- didn't want to drink and drive). She said there was nothing she could do, that it was the cable company. I was very irritated with this response and asked her to move us to a unit that had tv. She said she didn't have any other units available. I hung up and went on hotels.com. I was in fact able to get a room for the same price I got my room. So she lied to me. Wanting to be sure, we called the direct line to Sonoran Suites, disgusing my voice, to see if we could book a room. She tried to sell me a room for double the price and when I told her I could get it on hotels.com for much cheaper she honored the price and could give me a room for that night (plus a $35 cleaning charge not included in the hotels.com price) I hung up and called back to confront Asia about having rooms. Asia was very irritated with me and told me she wouldn't move me unless I paid $35 to have the unit we were in cleaned. I told her that I didn't feel this was my problem and that they advertised they had basic cable and should find me a room with basic cable, not at my expense. I asked to have the owner from Sonoran Suites call me. She told me the owner would give me a much worse response than she did. I knew she had no intention of having the owner of Sonoran Suites of Tucson call me (now one week later and no call). Asia was rude to me many times during our conversations and ultimately told me that for the rate I paid they were not going to honor having a working television. I told her I was going to write a letter of complaint and she said "Well if you think the time is worth it for just not being able to watch tv, then go ahead." Her comments were made to belittle me and my complaint. I got angry with her snotty attitude and she got so mad at me that she hung up on me. That was the last I heard from anyone at Sonoran Suites of Tucson. We come to Tucson twice a month and have stayed many places. We will NEVER stay here again. Their customer service is terrible and they don't care about their customers or providing the level of service they advertise. There are many great, inexpensive places to stay in Tucson. Don't stay here!
- Official Description (provided by the hotel):
- Step up without having to pay those outlandish prices with a 1, 2 or 3 Bedroom Fully Furnished Suite provided by Sonoran Suites of Tucson. Our spacious, luxurious Suites offer all the comforts of home with the amenities of any five star resorts. With FREE Wi-Fi, Expanded Cable and Sparkling Swimming Pools there is only one clear choice when choosing your Lodging Accommodations.Each of our One, Two or Three Bedroom Suites have large Living Rooms, Dining Rooms, Bedrooms, Bathrooms, Full Size Kitchens with all of the necessary equipment including Cookware, Flatware, Refrigerator, Microwave, Oven and Coffee/Tea Maker. You will also have the opportunity to enjoy our Flat Screen TV’s, DVD Players, Washer & Dryers, Hair Dryers, Iron & Ironing Boards, Fresh Linens, Towels and Toiletries in each Suite.The Bedrooms can be set to your custom specifications in either a single King or Two Twin Beds. The Sonoran Suites Fully Furnished Suites are very well located in perfect areas for shopping, sightseeing or getting in a few rounds of golf at one of your favorite Golf Courses. Whether you plan on staying with us one night or a few weeks, Sonoran Suites of Tucson has the means to provide you the very best stay at the most competitive prices. ... more less
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- Also Known As:
- Sonoran Suites Of Tucson Hotel Tucson
- Sonoran Hotel Tucson