after driving 7 hours from California I checked into Motel 6 at 960 S Freeway, Tuscon, AZ... I was given incorrect information about the internet service that was provided, the pillowcases were inside out so I called reception to let them know, they gave me another code for the internet and said they would let housekeeping know about the pillow cases. There was also an ashtray in a supposedly non smoking room which let her (Tiffany) know also)... My 7 year old son and I both fell asleep around 8pm. At 10.20 there was loud knocking on our door which woke me up. It was a 'security guard' who was insisting that I need to open the door and speak with her. I pulled back the curtains and she couild clearly see that I was in my pj's and I informed her that we were sleeping and I would not open the door unless she could give me a valid reason which she did not. I called up the front desk and spoke with Tiffany who said that it was fine she would let the security guard know that she was not needed. I then got back into bed... 2 minutes later the security guard CALLS ME, starts telling me that if I have any further small complaints they will boot me out of the hotel. She was extremely rude and behaving in a threatening manner. I called the police who came about half an hour later. The police office came to my room after going to reception first despite that fact that it was I who called THEM as I felt threatened. And she informed me that they were asking me to leave the premises. By this time it was after 11pm. My 7yo son was fast asleep, I had to wake him up, go and get a refund for TWO of the three nights I had paid for as they refused to issue me one for tonight and find another Hotel. I am ABSOLUTELY DISGUSTED at being treated in such a manner. I have stayed in HUNDREDS of Motels and have NEVER been treated so badly. I asked the Hotel Manager to make sure the CCTV footage was saved so that when I go to a lawyer about this we will have all of those conversations on tape! That security guard should be ASHAMED of herself for treating people so badly. Had she come to my door and asked if everything was okay, I would have responded yes it was (we WERE sleeping) and she could have gone on her way.
- Official Description (provided by the hotel):
- Motel 6 Tucson - Congress Street is located at the intersection of I-10 and I-19, and less than a mile from downtown Tucson. Features include a beautiful oversized pool and a guest laundry facility. Wi-Fi in all guest rooms for 2.99 USD per 24 hours. ... more less
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