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“Memorable” 4 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.0 of 5 Hotel   |   8425 N. Cracker Barrel Rd., Tucson, AZ 85743   |  
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Ranked #59 of 128 Hotels in Tucson
Vancouver, Washington
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Memorable”
4 of 5 stars Reviewed May 7, 2014

We really enjoyed our stay at this hotel. The man behind the front desk was very helpful and the manager gave me a gift that is so appreciated. I have a neck problem and had been staying in hotels for two weeks in other areas while traveling. The pillow I used at this hotel was awesome. For the first time in months I had a great night of continuous sleep. I asked at the front desk if I could purchase the exact pillow since I have tried so many with no success. He checked with the manager and she said I could have it at no charge since it helped me so much. I used it the rest of my trip (another one and one-half weeks) while I continued to travel and am now using it EVERY night at home. My neck issue has been resolved and I am so grateful to this generous manager. I will definitely stay there again the next time I'm in the Tucson area.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sagui B, Guest Relations Manager at Comfort Inn & Suites, responded to this review, June 7, 2014
We are so happy you got great sleep with us and after. I'm glad the pillow helped out!
Thanks so much for the great response.
Happy travels to you on behalf of the entire staff here at the Comfort Inn & Suites.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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61 reviews from our community

Traveler rating
    20
    18
    10
    5
    8
See reviews for
14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Any
English first
Chicago, Illinois
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 22, 2014 via mobile

Would be nice to have English speaking employees. Clean rooms not just wipe down and change all bedding. Found make up on pillows and stains on covers.tv not work cable goes out .rooms smell like smoke. Housekeeper talking very loudly in Spanish in hallways.

  • Stayed April 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sagui B, Guest Relations Manager at Comfort Inn & Suites, responded to this review, June 6, 2014
It is unfortunate that you did not enjoy your stay with us. Thank you for your response as this will help up fine tune our services for our guests.
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Victoria, Canada
1 review
5 of 5 stars Reviewed April 14, 2014

Super friendly staff and the manager, Yvonne, was awesome to deal with and exceeded our expectations after a minor discrepancy with our check-in.
The atmosphere as soon as you walked in was welcoming with the smell of freshly baked cookies, a cozy, nicely furnished seating area and ice water dispenser. The breakfast was awesome, hot, freshly cooked eggs, sausages, potatoes, a large variety of cereals, breads, yogurt, fresh cut up fruit and variety of juices. Nice outdoor pool/hot tub area too. The rooms were nicely decorated and up to date, comfy beds and bedding.
All around a great place to stay and as we checked out the desk attendant offered us bottled water for our drive, a nice touch to end an already great stay.

Room Tip: Our room was in the back of the hotel away from the traffic, only noise one night was kids playing i...
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sagui B, Guest Relations Manager at Comfort Inn & Suites, responded to this review, June 20, 2014
Thank you so much for your kind words and good review. We hope to see you the next time you come through Tucson.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MORENO VALLEY
Top Contributor
326 reviews 326 reviews
160 hotel reviews
Reviews in 160 cities Reviews in 160 cities
179 helpful votes 179 helpful votes
3 of 5 stars Reviewed March 29, 2014

What I like: newer hotel nicely decorated and kept up. Spacious room with couch/sitting area, mini fridge, microwave, big flat screen with lots of TV stations.

If you typically need help to get online at a hotel, or want to have an AppleTV or other box connected, forget it. Wi-Fi helpline here is useless. I called it on Friday night at 6:30, had to leave a message, and never received a call back by the time I checked out Monday morning. Several staff members in the hotel suggested their Wi-Fi helpline was terrible 'they don't call back'. If I can't watch Netflix and games through my AppleTV, I don't want to be here! I'll be back in Tucson five or six times this year but I'm sure I can find a nice hotel like this that actually has good Wi-Fi service.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
minneapolis
Top Contributor
143 reviews 143 reviews
81 hotel reviews
Reviews in 99 cities Reviews in 99 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed February 8, 2014

we stayed at this comfort inn and received excellent service from Sagui. she was extremely kind and helpful to us and upgraded our room to a larger one at no extra charge. clean room, nice towels, good breakfast. the only reason why i gave it 4 stars is regularly during the night the train went by. it's noisy. it didn't bother us but it may bother others. great place to stop.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red Oak, Texas, USA
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 5, 2014

Lovely hotel, great bedding, nice rooms, huge TV, refrig and microwave. Breakfast is hot, with eggs, bacon/sausage, hash browns...plus coffee, juice, fruits, breads/muffins, sweet rolls...so better than some of the free breakfasts. Right across the street you can find Cracker Barrel, Chinese Buffet, Roadhouse, Walmart, Fast Food restaurants.
Ask for rooms on 2nd or 3rd floor as a lot of construction folks are on first floor and are up and out at 4:30 am to go to work. I never heard them as I was on third floor. I would definitely stay here again. If you don't like Comfort, there's a lineup of other hotels, LaQuinta next door, Holiday Inn Select, and others.. Also.gas station on corner, close to I10,but never heard the traffic noise whatsoever..

Room Tip: 2nd or 3rd floor...there is an elevator
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  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 2, 2014

Price was fair for our family. Clean rooms with quiet guests on the night we visited. It was pet friendly and I could walk my dog outside behind the hotel. My rate was cheaper at the desk then the company I checked with so do a little research.

Room Tip: Don't be afaid to tell the desk clerk what your needs are.
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: 8425 N. Cracker Barrel Rd., Tucson, AZ 85743
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Romantic Hotel in Tucson
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 65
Official Description (provided by the hotel):
Welcome to the Comfort Inn® and Suites in Tucson, Arizona. Come explore the wild west of Arizona with the many sites to see around this hotel. Within easy distance of this hotel is the Old Tucson Studios where many of your favorite western movies were filmed. Step back in time when Spain ruled Arizona in the Mission San Xavier. See what daily life was for a missionary in this 17th century church. Wonders of the Sonora Desert are minutes away from this Comfort Inn with attractions like Saguaro National Park and the Arizona Sonora Desert Museum. See one of the largest non-government funded air fields in the world at the Pima Air and Space Museum. 300 of the most historically significant planes are stored here for audiences to enjoy. While staying at this Comfort Inn and Suites, the following amenities are provided for your convenience:Free hot breakfast.Free high-speed wireless Internet access.Free weekly newspaper.Outdoor seasonal pool and hot tub.For business travelers, a computer with Internet access is available in our lobby as well as fax and copy services. Free local calls and a state-of-the-art exercise room are open to all guests.All of our premium rooms include a flat-screen plasma television with cable/satellite services, pillow top mattresses, microwave and refrigerator. Connecting rooms and sofa beds are available in some rooms. This hotel has a non-smoking premise. Whether staying at this Tucson hotel for business or pleasure, our close location to area attractions and quality staff makes the Comfort Inn and Suites your perfect stay. ... more   less 
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Also Known As:
Marana Best Western
Best Western Marana

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