This property hasnt let us down not even once!! Whenever we go shopping to tucson, we always stay here, its really close to tucson mall and great restaurants! The restaurant where breakfast is served is lovely, I LOVE having breakfast there, great views and great food! The rooms are always really clean, I love the decoration! All rooms have spacious balconies, and the views to the mountains are great! The beds are too comfortable, its always hard to get up!! This property has everything we need. We always have a pleasant stay in here, I've nothing negative to say! We'll continue to stay here for the future in our shopping trips :)!

We stayed here from Feb. 22 - 25 2013. The hotel was very clean. It has a very southwest decor. The grounds were very well kept as well. Yes, the rooms are not new like some big chains but that does not mean it is bad. The service was better than we have experienced most everywhere else we have been in recent years.

The breakfast was very good. It is listed as Continental Breakfast but this was much more. They had hot scrambled eggs, bacon, sausage, diced potatoes, toast and bagels, fresh muffins, a choice of cold cereals, milk, coffee, orange and apple juice. This was much better than we expected. They kept everything full so there was always fresh hot food. This was served in the hotel restaurant just off of the lobby.

We had a receptacle that shorted out in our room and they promptly repaired it. One night the room next to us had people with two small barking dogs. This was so bad that we didn't think we would sleep. It was late when the people came back and the hotel got them to keep the dogs quiet for the night and the hotel had them leave next morning.

My kids really enjoyed the heated pool every night. The pool was vacuumed every day.

We really enjoyed our stay and will stay there again.

I called to make a reservation at La Posada because I would be attending a 5-day workshop there in March. The "gentleman" taking the reservation was unbelievably rude. He flat out refused to honor the group rate negotiated by the event coordinator. I actually had to give up because he was so uncooperative. After hanging up, I took a few minutes to regroup, then called again, hoping to get someone else. No such luck. He was borderline abusive on the phone and it took the caterer to intercede before I finally got the reservation at the group rate I'd been quoted. I was so distressed by this treatment that I decided to make a reservation at a different hotel and cancel my reservation at La Posada (especially after seeing other reviews about staff rudeness). When I called a week later to cancel my reservation, I was put on hold (same guy) for almost 10 minutes, while I listened to their lovely recording about how I can expect that great Southwestern hospitality when I come to stay at their wonderful hotel. I hung up and called back and the guy didn't even say anything this time -- he just put me back on hold. I called a third time before finally being able to cancel the reservation, and he refused to give me any sort of confirmation (a code, an email --anything) that would confirm he'd really cancelled it. This guy is a real piece of work.

Stayed 2 days in one of the Casitas. Heater had only hot or off. Had to turn off to sleep because of the heat and no blanket on bed. No fan in restroom, need I tell you how that smelled throughout the room. As we were leaving and I picked up the "comment card" and noticed there was a breakfast offered, no information was given to me when checking in or in the room. We will never stay at this place again!!