I called to make a reservation at La Posada because I would be attending a 5-day workshop there in March. The "gentleman" taking the reservation was unbelievably rude. He flat out refused to honor the group rate negotiated by the event coordinator. I actually had to give up because he was so uncooperative. After hanging up, I took a few minutes to regroup, then called again, hoping to get someone else. No such luck. He was borderline abusive on the phone and it took the caterer to intercede before I finally got the reservation at the group rate I'd been quoted. I was so distressed by this treatment that I decided to make a reservation at a different hotel and cancel my reservation at La Posada (especially after seeing other reviews about staff rudeness). When I called a week later to cancel my reservation, I was put on hold (same guy) for almost 10 minutes, while I listened to their lovely recording about how I can expect that great Southwestern hospitality when I come to stay at their wonderful hotel. I hung up and called back and the guy didn't even say anything this time -- he just put me back on hold. I called a third time before finally being able to cancel the reservation, and he refused to give me any sort of confirmation (a code, an email --anything) that would confirm he'd really cancelled it. This guy is a real piece of work.
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, BookIt.com, Cheap Tickets, Priceline, Choice Hotels, Travelocity, TripOnline SA, Hotels.com and Agoda so you can book your La Posada Lodge and Casitas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- La Posada Lodge And Casitas Hotel Tucson
- La Posada Hotel And Casitas