I called to make a reservation at La Posada because I would be attending a 5-day workshop there in March. The "gentleman" taking the reservation was unbelievably rude. He flat out refused to honor the group rate negotiated by the event coordinator. I actually had to give up because he was so uncooperative. After hanging up, I took a few minutes to regroup, then called again, hoping to get someone else. No such luck. He was borderline abusive on the phone and it took the caterer to intercede before I finally got the reservation at the group rate I'd been quoted. I was so distressed by this treatment that I decided to make a reservation at a different hotel and cancel my reservation at La Posada (especially after seeing other reviews about staff rudeness). When I called a week later to cancel my reservation, I was put on hold (same guy) for almost 10 minutes, while I listened to their lovely recording about how I can expect that great Southwestern hospitality when I come to stay at their wonderful hotel. I hung up and called back and the guy didn't even say anything this time -- he just put me back on hold. I called a third time before finally being able to cancel the reservation, and he refused to give me any sort of confirmation (a code, an email --anything) that would confirm he'd really cancelled it. This guy is a real piece of work.
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- Also Known As:
- La Posada Lodge And Casitas Hotel Tucson
- La Posada Hotel And Casitas