We periodically travel to Tucson for either business or pleasure. This is our 'go to' hotel and there's a reason for this ... The staff (all staff) we encounter during each stay is professional, courteous, and friendly! The check in & check out process are completed with efficiency and they make you feel as if they've known you for years!! This is great!! The personal touch goes a long way for me ... shows that they take pride in what they do and want you to feel like you're at home. Rooms are great and very clean! Breakfast is a treat and the yummy cookies and flavored water in the lobby are delish!! Keep up the great customer service!! We'll definitely be back!!!