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“Only one complaint” 3 of 5 stars
Review of Comfort Inn Tucson

Comfort Inn Tucson
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Comfort Inn Tucson
2.5 of 5 Hotel   |   1560 West Grant Road, Tucson, AZ 85745   |  
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Ranked #82 of 128 Hotels in Tucson
Edwardsville, Illinois, United States
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Only one complaint”
3 of 5 stars Reviewed April 15, 2014

My only complaint - the pool. Our family spent the weekend in Tucson to escape the midwest cold and enjoy sun while visiting relatives. I took special care in booking a hotel with a pool and hot tub, thinking we could soak up some sun and maybe even have our relatives visit us at our hotel for a few hours. The pool was very small and had to be accessed around the side of the building through a gate. The water was cold as ice so we would not be able to get in at all, nor was there any appealing area around the pool to relax and enjoy the sun. The hot tub appeared to work but looked dirty and very run-down.
Now the good. The rooms were very nice and clean. The continental breakfast was amazing and the choices were much more than we have ever had in a free breakfast experience ever. Actually, if we were not such a sun-loving family, this breakfast may have made up for the lack of pool.
Overall, this hotel wasn't bad. I just don't understand why they would not capitalize on the wonderful sun and weather in Tucson to expand on a pool and touting that experience for Customers.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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46 reviews from our community

Traveler rating
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    15
    4
    3
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12
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 15, 2014

This is an Average room it is Comfortable, Clean, Quite and Fair price $$. Very Economical.
Me and my family were passing thru needed a place rest up, I was very happy to hear they offer continental breakfast, I would stay here again. No traffic or busy intersections in this area.

Stayed March 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 23, 2014

I stayed here 3 nights, not during any special events, so the hotel was relatively empty, and consequently very quiet. The room was clean, the bed very comfortable, and there were lots of amenities I really didn't expect for the price.

For example, there was an iron with board, large minibar fridge (big enough to actually put things in, not one of those that fits 2 beers only), microwave, work desk, large flat screen TV, and free internet. The free breakfast had a decent variety of foods, from yogurt, pastry, and cereal, to eggs and sausages, to do-it-yourself waffles.

The location is good, close to the interstate highway, but far enough away to avoid its noise; close enough to downtown Tucson, and near shopping centers and restaurants.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakdale, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 11, 2014

Beware... You might not get any sleep!!!

I recently checked into this hotel while attending the Tucson Mineral Show with a reasonable expectation of a decent nights sleep. I didnt get one. Instead I was kept awake until well after 2 AM because of a some extremely loud music from a nearby club or event. Even with earplugs and a pillow over my head the music was blasting!!!

I called the Tucson PD, and they could not help saying last call at the bars was at 2:00 AM. I also complained to the front desk having the clerk call the PD. He complied to no avail and explained that other guests were complaining. He also told me that the loud music had happened previously!!!.

Finally at about 2:15, the band called it a night, and I was then treated to the sounds of the couple upstairs engaging in some late night fun. Very thin walls.. I felt like I was there!! Yikes

Aside from being deprived of a decent nights sleep, I have two problems with this hotel.. First, they did not offer me any warning of the potential noise issue, and second, I have had no response to an my email and voice messages to the general manager. Shame on Comfort Inn, they will never get my business again

  • Stayed February 2014, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenda M, General Manager at Comfort Inn Tucson, responded to this review, February 12, 2014
Dear Guest,

Thank you for taking the time to complete this online review regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I am sorry to hear the loud music kept you up, unfortunately this is a problem that the hotel can not control. As the front desk clerk noted the loud music has been a disturbance in the past and even the authorities can not do much for us since that venue is conducting its normal business. I do apologize for not notifying you of the concert going on this weekend, however, we do not have a calendar of their events and they are not required to provided that to us, therefore we did not know of this beforehand. I also apologize for failing to get back to you sooner, however, I had quite a few people to get back to in regards to the same complaint and those were all finished yesterday evening, so I am positive we have already spoken.
Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Glenda Moreno
General Manager
Comfort Inn Grant Rd, Tucson AZ
520-547-1755
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new mexico
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 9, 2014

Checked into the Comfort Inn after originally having reservations at the Clarion..Big Mistake to even think of Clarion.,
Rocco the night audit guy was great and very courteous and helpful..other members of the staff just didn't seem all that happy to be there but with the exception of Rocco and the other young man who worked the mid-shift.
Rooms were very roomy and very clean. Housekeeping did a great job maintaining the rooms.
BIG THANKS TO COMFORT INN TUCSON FOR HELPING US SAVE OUR TRIP FROM DISASTER.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenda M, Manager at Comfort Inn Tucson, responded to this review, February 12, 2014
Dear Guest,

Thank you for taking the time to complete this review regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your positive comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Although I am sorry to hear that other members of the staff did not seem happy to be there. I will make sure we take immediate action so that all of our employees leave our guests with the same impression as Rocco and Nelsean did. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Glenda Moreno
General Manager
Comfort Inn Grant Rd, Tucson AZ
520-547-1755
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
167 reviews 167 reviews
49 hotel reviews
Reviews in 98 cities Reviews in 98 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed October 31, 2013

Recently spend two nights here recently while attending a festival. Very clean, very accommodating staff. Plenty of shops and eateries close by. Great value, though an underwhelming breakfast. Will absolutely stay here again next year!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenda M, Manager at Comfort Inn Tucson, responded to this review, February 12, 2014
Dear Guest,

Thank you for taking the time to complete this online review regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your positive comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Glenda Moreno
General Manager
Comfort Inn Grant Rd, Tucson AZ
520-547-1755
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
159 reviews 159 reviews
103 hotel reviews
Reviews in 75 cities Reviews in 75 cities
143 helpful votes 143 helpful votes
4 of 5 stars Reviewed October 16, 2013

This hotel is just off the I-10 freeway with a Holiday Inn Express and Super 8 on each side. This was the original Holiday Inn Express before the new one was built. Checkin was good, room was real comfortable. Everything worked in the room, adequate lighting and plenty of electrical outlets. Nice selection of satellite tv stations. Breakfast was good with a hot assortment of eggs, sausage, bacon to go with the standard waffles, yogurt, and pastries. This is a great deal for under $75/night total. Will definately stay here again.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenda M, Manager at Comfort Inn Tucson, responded to this review, February 12, 2014
Dear Guest,

Thank you for taking the time to complete this online review regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your positive comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Glenda Moreno
General Manager
Comfort Inn Grant Rd, Tucson AZ
520-547-1755
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Tucson

Address: 1560 West Grant Road, Tucson, AZ 85745
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #82 of 128 Hotels in Tucson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Tucson 2.5*
Number of rooms: 67
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Also Known As:
Comfort Inn Tucson Hotel Tucson
Holiday Inn Tucson
Tucson Holiday Inn

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