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“continued great customer service” 5 of 5 stars
Review of Red Roof Inn Tucson North

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Red Roof Inn Tucson North
2.0 of 5 Motel   |   4940 W Ina Rd, Tucson, AZ 85743-8633   |  
Hotel amenities
Ranked #42 of 128 Hotels in Tucson
Peoria, Arizona
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“continued great customer service”
5 of 5 stars Reviewed February 20, 2013

I don't know about most people but in this day and age its hard to find good customer service, Red Roof Inn Tucon north is the exception to the rule. They continue to provide excellent customer service a great value for my hard earned money. I continue to stay with them due to their outstanding service especially Thea who always greets me with a smile and a laugh or two. This day an age it feels good to be appreciated and well taken care of. Keep up the goodd work and see you soon.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0244, General Manager at Red Roof Inn Tucson North, responded to this review, February 21, 2013
Robert,

Thank you for your comments! We are very glad to have you as one of our regular guests. Thea will be glad to hear you mentioned her in your review. Thanks again and we look forward to seeing you again soon!


Dan Slattery
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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223 reviews from our community

Traveler rating
    96
    63
    39
    18
    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Tucson, Arizona
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed February 15, 2013

We stayed at the Red Roof at the end of May through the first week of June. We booked the motel because it was pet friendly (we have a bichon frise) and had no problems at all. We had to extend our stay because we had moved here from Wisconsin and our furniture was taking its time getting to Tucson. The room was comfortable and clean and worked just fine for our purpose. We were at our new home during the day and only spent our nights there - no complaints. Would stay there again if the need arises.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0244, General Manager at Red Roof Inn Tucson North, responded to this review, February 20, 2013
Thank you for your comments regarding your recent stay. I am glad to hear you found our Inn clean and comfortable during your stay. We would enjoy having you and your Bichon back anytime! Don't forget to sign up for our Redicard program so you can earn points for complimentary stays!


Dan Slattery
General Manager
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Troy, Alabama, United States
1 review
3 of 5 stars Reviewed February 14, 2013

Our room has a nice handicapped bathroom, but the room lacks some simple things like a microwave and mini fridge. Room service has been a bit erratic. My biggest problem is with the Internet service. It stinks! The company contracting for WiFi with Red Roof should be fired. In spite of all this, the staff has been very friendly and helpful and offered the microwave in the conference room and their own refrigerator

Room Tip: I rated the value based on the ridiculous overcharging that every motel in Tucson does during the F...
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  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0244, General Manager at Red Roof Inn Tucson North, responded to this review, February 14, 2013
Thank you for your comments regarding your recent stay at our Inn. I am glad you found the room and staff nice at our property. I am sorry the internet service is not up to your standards. We are in process of getting an upgrade in the future to allow for the changing needs of our guests.

Thank you again and we look forward to your next visit!

Dan Slattery
General Manager
i0244@redroof.com
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Harwich, Massachusetts
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed February 9, 2013

My wife and I find that we're almost always in very close agreement with the consensus opinion on TripAdvisor.... if a hotel has gotten mostly very good reviews, we can be just about certain that we'll be favorably impressed. Well, maybe it was just our room (No. 327) -- and yes, the fact that we had to pay nearly double the normal rate for it didn't help -- but this is one case in which we felt the majority opinion on TripAdvisor was WAY off the mark.

The problem with the rate was that we, unknowingly, chose to stay in Tuscon during the time that the mineral and gem show is in progress. Even a couple of weeks in advance of our stay, vacancies in Tuscon were extremely scarce; all of the hotels that still had vacancies (including this one) were charging about double their normal rates, and so a single queen room at the Red Roof Inn North for $95 was the best deal I could find. I'm not thrilled about having to spend extra for a room because there's a major event in town that I have no interest in but I understand the laws of supply and demand, so I when I saw that the place had received very positive reviews here, I made a reservation.

The thing is, the room would not have been a very good value at a rate of $50, let alone almost double that.

The bathroom fixtures looked as if they hadn't been cleaned in ages.... I think they actually HAD been cleaned prior to our stay, but the porcelain was so worn and stained (as in old) that they just looked that way. The bottom of the toilet bowl was covered with dirty brown splotches, and there was a very noticeable ring around the bathtub. The tub, by the way, didn't drain well at all, and quickly filled up with water when taking a shower.

The furniture was so worn that the areas along the front of the dresser that should have looked like wood grain were instead a dull gray. The cover on the heating/AC unit was cracked and hanging off the unit at an angle. The sliding window didn't close properly, and let in both noise and cold air. There were several soiled or damaged areas on the walls of the room. There was a hole from a cigarette burn in my blanket.

I will say that the mattresses were comfortable, and the rug looked fairly new. Although it looked awful, the heating/AC unit did work well. In addition, the staff was very helpful and friendly: They promptly delivered an iron, ironing board, and hair dryer to our room upon request, and helped us solve a problem we were having with the TV.

In summary, then, there was nothing SO bad about the room that we felt we had to ask for another one. If we'd been paying the normal rate, I think we might have just said to ourselves "well, you get what you pay for". However, it was really hard to swallow paying $95 for that room, even given the circumstances. Again, we had a good impression of the staff and management, so I hope they will seriously consider some major renovations.... based on our experience, they're LONG overdue.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0244, General Manager at Red Roof Inn Tucson North, responded to this review, February 11, 2013
Thank you for taking the time to review our Inn. We were recently renovated in the summer of 2012 with all new beds, linens, curtains, and carpet. We also have new flat screen televisions in all rooms.

I am glad to hear you had a good impression of the staff, we work very hard to provide exceptional service to our guests. We look forward to your return and a better experience next visit.

Dan Slattery
General Manager
(520) 744-8199
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Healdsburg, California
Top Contributor
129 reviews 129 reviews
34 hotel reviews
Reviews in 65 cities Reviews in 65 cities
69 helpful votes 69 helpful votes
1 of 5 stars Reviewed February 3, 2013

We waited half an hour while an overwhelmed clerk dealt with one other customer. We then got stuck in the elevator (after it took ten minutes to arrive.) Since we had luggage, and there was no room available on the first floor, our better judgement suggested that we leave, lest we get stuck again. --which we did. We found comparable, but cheaper, hotels more convenient to downtown. (They did refund our deposit, though.)

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0244, General Manager at Red Roof Inn Tucson North, responded to this review, February 4, 2013
Thank you for taking the time to tell us about your experience at the Tucson North Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies.

At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Daniel Slattery
General Manager
(520) 744-8199
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 21, 2013

Per dollar spent, this is probably the best place I've ever stayed--but I think It may also be the least expensive place I've stayed in recent years...

It's in a great location for a visit to Saguaro National Park on my way back to Phoenix, and the hotel is in pretty good shape: nice decor, clear effort into upkeep, and a solid place to stay for a night.

If it weren't so cheap, I would quibble about the (ridiculously) limited TV channels or the lack of ice on my floor of the hotel or the somewhat creepy desk clerk. But economy comes at its own price: if you need a decent room and a splash of style, this is your place.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0244, General Manager at Red Roof Inn Tucson North, responded to this review, January 22, 2013
Thank you for taking the time to write a review of our Inn. Our goal is to provide exceptional service and a great value for our guests and we are glad you found our Inn to be a great value. We are very sorry we do not have all the television channels you would like to have during a hotel stay. If you have a moment, please let us know what channels you would have like to see at our Inn. Once again thank you for your comments and we look forward to your return!

Dan Slattery
General Manager
i0244@redroof.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
1 review
5 of 5 stars Reviewed January 15, 2013

I have been commuting from Phoenix for work since the last week in November, 2012. Every week since, I have stayed at the RedRoof inn and I have been thoroughly impressed with Graham. He is always pleasant and helpful. Alyssa is also always very helpful. These two make me feel welcome and are attentive to making sure it is comfortable for all the guests. I have come to visit with others that stay there multiple days and they too appreciate the way we are treated. It is somewhat unpleasant having to live in a hotel, but I have come to really feel "at-home" when I get back there for my work-week. Highly recommended

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0244, General Manager at Red Roof Inn Tucson North, responded to this review, January 22, 2013
Thank you for your review of our property! We are very happy to hear the staff provided above and beyond service during your stay. Also thank you for mentioning several staff members by name, they will be recognized for their efforts. We look forward to your next visit!

Dan Slattery
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Tucson North

Address: 4940 W Ina Rd, Tucson, AZ 85743-8633
Location: United States > Arizona > Tucson
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Tucson
#14 Business Hotel in Tucson
#37 Family Hotel in Tucson
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Tucson North 2*
Number of rooms: 133
Reservation Options:
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Also Known As:
Red Roof Inn Tucson North Hotel Tucson
Tucson Red Roof Inn

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