We booked a room here through Marriott reservations directly for the Tucson Gem & Miineral Show. Despite having made the reservation months prior and having the emailed confrimation which clearly stated 2 Queen beds, imagine our surprise when we checked in after travelling all day to find one queen bed! When we called the desk to inquire about this we were told their system showed one bed. We were told "there' s a sofa bed". We went right back to the office to show the confirmation but same story- Marriott must have messed up and booked into their system for one bed. The clerk called around to related properties to try to find us another room somewhere but to no avail. Calls to Marriott's customer service line were even less helpful and the rep couldn't be bothered to make any effort to correct this.
So now we're stuck there and the room was AWFUL!!!! It was small and dirty and shabby and downright unpleasant. There was no room for 2 people in this room. The bathroom was tiny and disgusting- we couldn't even get the shower to work from bathtub mode. Frankly, we would not have been happy here even if we had 2 beds but would've stuck it out due to the Gem Show. Lucky for us we were able to book another hotel the next morning and got out of there as quickly as possible! Very disappointed in the Marriott brand for the whole experience.
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- Also Known As:
- Towneplace Suites Tucson Hotel Tucson
- Tucson Towneplace Suites