The hotel and staff were very nice. Our room was quickly upgraded to a suite on the Club level because we are Starwood owners. The conditions of the hotel were a bit older, the gated doors to get into the hotel from the parking lot were clunky and sometimes stuck. The room was clean and fine, but the bathroom was tiny. The bathroom sink was in the bedroom, not the bath room.
After staying at another Sheraton last summer in Anaheim, we expected the complimentary breakfast in the morning to have a bit more substance. Sunday morning we had oatmeal or overdone french toast sticks. Monday it was eggs and cold hashbrowns. I had expected sausage or bacon or even ham to compliment the "hot dishes". The other items were fine, pastries, bread, bagels, cereals, Starbucks coffee, soda, juices. The dining room staff was very nice and pleasant and cleaned up dishes fast and organized newspapers.
The pool area was spacious, but not a pool for small kids. Other than an area to step into the pool, it was deep, so we just stayed close to our toddlers and watched them as they played on the steps and rail in the pool. No lifeguard, so we couldn't do much about the large family with about 7 kids who constantly ran and jumped/splashed into the pool the entire time we were out there. No wait service either, which was odd to me...No opp to sip on a few cold drinks while we were out there. The pool water was dirty, oily and full of debris in corners...probably because it was busy with people all day.
What really irked us though, was we had passed by the housekeeper two doors down from our room after we were at the pool in the afternoon. We told her our room needed cleaning/changing towels and we were headed to dinner, so we'd be out of there in 30 minutes. She seemed to be cool with that and wrote it down on her clipboard. But when we came back that night, our room wasn't touched. We called the front desk and they gave us some Starpoints back, and had someone bring up some clean towels. We appreciate this, but still bummed out to come to a dirty room and unmade bed and wet, dirty towels.
I think in the future if we take the kids for a weekend trip, we pony up the bigger $$ and stay at the Westin Paloma Resort so we know it is more kid friendly. Like I said, this review is coming from the viewpoint of a family with small kids. If it was just me and I needed a place to stay, it was an affordable place to stay. The Sheraton beds are always great!
- Official Description (provided by the hotel):
- Sheraton Tucson Hotel & Suites encompasses the intimacy of a boutique hotel with fun feel of an urban retreat. Take comfort in our Sheraton Sweet Sleeper Bed, enjoy a delectable meal at Fire+Spice, and take in the breathtaking views of the nearby mountains. Sheraton Tucson Hotel & Suites' central location gives you easy access to surrounding businesses, cultural and recreational attractions. ... more less
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- Also Known As:
- Sheraton Tucson Hotel Tucson
- Tucson Sheraton