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“Nice, clean, showing age” 4 of 5 stars
Review of Sheraton Tucson Hotel and Suites

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Sheraton Tucson Hotel and Suites
3.5 of 5 Hotel   |   5151 East Grant Road, Tucson, AZ 85712   |  
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Ranked #68 of 128 Hotels in Tucson
Brown
Top Contributor
102 reviews 102 reviews
31 hotel reviews
Reviews in 51 cities Reviews in 51 cities
26 helpful votes 26 helpful votes
“Nice, clean, showing age”
4 of 5 stars Reviewed March 22, 2013

The receptionist was pleasant and knew the area. The lobby was updated, the business center was handy. The pool area was an outside oasis in the center of the hotel. Really enjoyed the open air walk ways, even if they needed a little paint. The room was clean, but well used. We had a chair in the room that had nail sticking out of it. We reported it to the front desk, by the time we got back to the room engineering had been to the room and taken the chair into the hall. Overall an enjoyable experience .

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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394 reviews from our community

Traveler rating
    109
    131
    81
    45
    28
See reviews for
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90
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Oakville, Canada
Top Contributor
93 reviews 93 reviews
19 hotel reviews
Reviews in 34 cities Reviews in 34 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed March 20, 2013

We stayed at the hotel for one night in March. There is a very nice pool and hot tub, the pool area has drinks service so it feels like a resort, plenty of loungers in the sun and shade. The room was on the ground floor, a little bit away from the pool so not noisy, even though the hotel was full of spring training baseball teams. Good free wifi, comfortable beds and a Starbucks coffee place in the lobby. Just steps to iHop for breakfast, or a little further down the road (1 mile) for groceries at Trader Joes and several other restaurants.

Room Tip: Some ground floor rooms open right on to the pool area, convenient but may be noisy?
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reno, Nevada
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 16, 2013

I checked into the hotel and since I'm a Starwood member the front desk clerk said that she would upgrade me to a king suite. I thought that was nice of them to do so. However, when I got to my room I found that it was right next to the elevator and 10 feet from the inside stairwell. Needless to say, it was noisy all night with people talking loudly outside the elevator. Some upgrade!

Room Tip: Get an inside room away from the elevator and Grant Street.
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  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teaneck, New Jersey
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 14, 2013

We very much enjoyed four nights in Tucson at this centrally located suite hotel. The staff were very helpful. The snack room we were entitled to use by virtue of our gold status with Starwood was wonderfully convenient and well supplied all day with drinks and snacks. The courtyard swimming pool is heated and beautifully set. At night it is the setting for fire pits. All four nights cost us just 14,000 Starwood points.

Room Tip: Two tv sets. Had we brought grandkids with us it would have been comfortable for everybody. For just...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Oxford, United Kingdom
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 7, 2013

Staff interpersonal skills with guests were A1. Room, no faults. Drinks at Fire and Spice Patio excellent and there was a food tasting which was fun. Food in the restaurant was uninspiring. Internet available in lobby.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Naples, Florida
Top Contributor
70 reviews 70 reviews
22 hotel reviews
Reviews in 35 cities Reviews in 35 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed March 7, 2013

This was probably a nice hotel about 10 years ago, but it is terribly dated and needs a complete overhaul. Our room was large and clean, but so dated. The bath is tiny with old fixtures that had rusty handles. The hallways were shabby and the floor on floor three had huge cracks in it. The elevator was dirty and shabby. Our room came with breakfast and it was so bad. Only the oatmeal was good. Too bad, the location is good. I felt like I was staying in a slum.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Toronto, Canada
Top Contributor
104 reviews 104 reviews
54 hotel reviews
Reviews in 52 cities Reviews in 52 cities
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed March 7, 2013

I have stayed at this property 7 or 8 times and like it quite a bit. But this past stay was dissapointing for one reason. I took the Plat benefit of breakfast instead of points and it was a fiasco. Check in person only gave me one comp breakfast (I was travelling with my wife). After my protests she reluctantly gave me another, I told her the benefit was for the entire stay, she insisted it was just for one noght only and wouldn't budge. So I had to call *wood corporate services to get that corrected.
Second day we wanted to order off the menu not have the buffet breakfast, well the caused major concern amongst the serving staff. First we were told we couldn't, then when I told her we in fact could (as the front desk had informed us), she then got the manager. Well says the manager we will do it this one time (no you wont its your company policy).
Now a different girl is serving us and she recognizes the certificate we present and says no problem.
So we finish breakfast, I leave to go back to the room, my wife leaves the cert. + tip, and as she is leaving the restaurant the manager comes charging after her demanding a room number so she can charge the meal. Instead of arguing, she just gives the room #. My wife was embarrassed at being called out in front of a whole restaurant full of people. Now I have to sort out this mess at check out. A very poor example of how to treat your best customers. One meeting on company policy towards Plat recognition of the breakfast amenity would sort this out. This is my second review of this property, my first one was glowing as I really like it here.
But this left a very bad taste in my mouth.
So y advice is if you are Plat. make sure you sort out your benefits at check in as they are very inconsistent with applying them.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Tucson Hotel and Suites

Address: 5151 East Grant Road, Tucson, AZ 85712
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #68 of 128 Hotels in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Tucson Hotel and Suites 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
Sheraton Tucson Hotel & Suites encompasses the intimacy of a boutique hotel with fun feel of an urban retreat. Take comfort in our Sheraton Sweet Sleeper Bed, enjoy a delectable meal at Fire+Spice, and take in the breathtaking views of the nearby mountains. Sheraton Tucson Hotel & Suites' central location gives you easy access to surrounding businesses, cultural and recreational attractions. ... more   less 
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Also Known As:
Sheraton Tucson Hotel Tucson
Tucson Sheraton

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