First of all this hotel claims they are a 3.5 star hotel, that is why we chose it. When we checked in the lobby was really nice, great setting. It was around 2, and they only had one person checking in/ checking out. We had to wait 15 minutes before she could even talk to us! Then the phone kept ringing and she kept putting them on hold. She offered us some prickly pear lemonade, yum we thought, she was so spacey she never even gave it to us! We got to our room and from there things started to fall apart, stains on the carpets, our closet door didn't open, the toilet felt like it was about to tip over if you even looked at it.
We went in the pool and it looked as if it hadn't been cleaned in days, along with a hard access to the towels, and getting in and out of the gates. After a couple of complaints they upgraded us to a suite. Ya, it's a suite but it smelled, had stains on the carpeting, and the paneling on the walls was coming off. When we switched rooms, the manager didn't even talk to us face to face, it was all from a phone call, then had maintenance bring us our new keys!
I am thankful they upgraded us but I would not stay here again!
- Official Description (provided by the hotel):
- Sheraton Tucson Hotel & Suites encompasses the intimacy of a boutique hotel with fun feel of an urban retreat. Take comfort in our Sheraton Sweet Sleeper Bed, enjoy a delectable meal at Fire+Spice, and take in the breathtaking views of the nearby mountains. Sheraton Tucson Hotel & Suites' central location gives you easy access to surrounding businesses, cultural and recreational attractions. ... more less
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- Also Known As:
- Sheraton Tucson Hotel Tucson
- Tucson Sheraton