I really really want to like it here. The lobby, grounds and pool are beautiful, it's centrally located and the staff seem friendly if a little disinterested. The rooms are a great size and the bed was comfortable. As others have mentioned, upgrading needs to be done but I understand that's a huge undertaking in these economic times.
So...I only arrived yesterday and I do have some concerns. My free shuttle took over an hour and a half to arrive after 4 phone calls to the hotel (the final one saying the driver never got the first 3 messages!). The driver, Alex, was great! When I did get to the hotel, they had no record of my booking so check-in took much longer than was necessary (thankfully they had a room). My biggest concern tho' was 2 charges to my credit card this morning! They had told me they would hold the card for incidentals but they also charged me the full amount of my stay which had already been paid in full!! They reassured me that this was in error and had been corrected once they realized but that charge will not be reversed for several days! Argggh!
I have 4 more nights here and am looking forward to some great sightseeing. Will update later...
- Official Description (provided by the hotel):
- Perfect for business and leisure travel, we set a new standard among Tucson hotels for suite accommodations, free amenities and superior service in the Downtown Tucson/Presidio Art District with beautiful mountain views. Enjoy nearby UA, Convention Center, Medical Center, golf courses, dining, spectacular shopping and exciting sports events around the Tucson area. Suite Luxury for Less with Cloud 9 Beds & Bedding and Free: Airport Shuttle, Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more less
- Reservation Options:
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- Also Known As:
- Hotel Tucson City Center Tucson