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“Excellent Customer Service” 4 of 5 stars
Review of Hotel Tucson City Center Conference Suite Resort

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Hotel Tucson City Center Conference Suite Resort
2.5 of 5 Hotel   |   475 North Granada Avenue, Tucson, AZ 85701 (El Presidio)   |  
Hotel amenities
Ranked #67 of 127 hotels in Tucson
Lancashire
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Excellent Customer Service”
4 of 5 stars Reviewed May 14, 2013

We checked into the Hotel Tucson on our honeymoon travels around Arizona. Jeff was extremely efficient and handled our check in brilliantly. Very polite and helpful, as were the other staff on Reception.
Would recommend a stay here if you are ever passing Tucson and need a stayover.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager85701, General Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review, May 15, 2013
Thank you for your great review of your recent stay at Hotel Tucson. From the entire team at Hotel Tucson we THANK YOU and look forward to taking care of you on your next visit! Have a wonderful Day!
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271 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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Columbia
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 13, 2013

My wife and I travel several times a year coast to coast. The staff there was most accommodating and friendly you would have thought they were all just finished happiness training at corporate. We made reservations direct with "Ramon" months ago and he was incredibly helpful. "Jeff" (front office manager I believe) checked us in, and he made us feel like the most important guests at the property. He was fabulous! The pool and outdoor area are large and inviting. There was a band at night with open bar/restaurant/ dancing and respectfully the band shut down at 9:00 for those wanting to retire early....thankfully since our room overlooked the pool. Buffet breakfast had a good variety of fruit, eggs, cereals, breads, waffles, side dishes, etc. the staff there were very attentive. The property is not as new as others in the area, but you will not find a better value for those wanting to just relax, or groups looking for a value to hold meetings. Yes, they have a ballroom!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager85701, General Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review, May 15, 2013
Thank you so very much for your positve reveiw of your recent stay at Hotel Tucson. My entire staff appreciate it when guests notice their hard work and dedication. We will continue to strive to provide a positive memorable experience. We look forward to serving you on your next visit to Tucson. Have a wonderful day!
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Tucson, Arizona
1 review
5 of 5 stars Reviewed May 6, 2013

From the friendly, courteous front desk staff and manager, to the bartenders and food preparation staff, to the housekeeping personnel, the service was exceptional! The grounds are beautiful and groomed to precision. The pool and bar/lounge areas are incredibly inviting. The rooms were clean, appealing, and comfortable. We could not have asked for more! We stayed for a graduation in town and would absolutely return to this hotel.

Room Tip: A room facing the large pool is very convenient. We had a room along the east wing and it was great.
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager85701, General Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review, May 7, 2013
Thank you for your positive comments regarding your recent stay at Hotel Tucson. I am very pleased that my staff exceeded your expectations. I will pass your comments on to all of my staff as they are morale building and great feedback for them when they work really hard to provide a positive memorable experience ror our guests. We look forward to seeing you again when you return to Tucson! Have a wondeful day! -Charles Wetegrove, General Manager
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El Paso, Texas
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 2, 2013

For $65 it wasn't bad! Free breakfast, pool. Room was clean but bathroom floor wasn't. Comfortable bed! We were on the 4th floor and there was no ice in the machine. Went down to 3rd and 2nd. Nothing! Called the front desk and instead of offering to get us some, they told us to try the 1st floor. There was ice there. The jacuzzi wasn't working and no towels for the pool area. Asked for some but they never came. Tried to check in early-don't think they were full-but they wouldn't let us. I know---policy...
I would recommend to friends.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager85701, General Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review, May 3, 2013
Thank you for staying at Hotel Tucson City Center. I have reveiwed the issues you experienced during your stay with my operations team and have corrected the issues with the ice machines on all floors of the tower building and the pool towels supply for guests. Thank you for bringing the issues to my attention so that I could correct them. We hope to see you again when you visit Tucson. Have a wondeful day!
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Tucson
1 review
5 of 5 stars Reviewed May 1, 2013

Great customer service with nice well kept grounds. The staff are very accomidating and work very hard to satisfy your needs. Front desk check in staff work very hard to make your check in quick and easy. I highly recommend this hotel.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager85701, General Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review, May 3, 2013
Thank you for your postive comments! We look forward to serving you when you return to Tucson. Have a wonderful day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sierra Vista, Arizona
1 review
5 of 5 stars Reviewed April 23, 2013

We booked through a "third party" website and didn't get what we initially expected for the price that we paid for. After discussing our situation and expectations, Hotel Tucson was able to accommodate our needs and fix our reservations to get what we had paid for. Besides the great customer service, the location was walking distance from all the great bars and restaurants in downtown Tucson. I would definately recommend this place and go there again. Keep up the good work Hotel Tucson!

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager85701, General Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review, April 29, 2013
Thank you for taking the time to reveiw Hotel Tucson City Center. We appreciate your business and positve comments. We look forward to serving you upon your return to Tucson. I will pass your positive comments on to the front office staff that contirubuted in making your stay enjoyable. Have a wonderful day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Culver City, CA
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 13, 2013

The first room we got wasn't cleaned. After they moved us, in the next room the TV didn't work and the drapes wouldn't close. When the air conditioner came on it was LOUD and woke us up. The one positive thing is the staff was very nice.

  • Stayed April 2013, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager85701, General Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review, April 29, 2013
We apologize for the issues you experienced during your recent stay at Hotel Tucson City Center. It is our goal to provide a memorable and positive experience for every guest. We have been renovating the property and will continue until we get through every suite. We always request that should any issue arise that it is promptly reported to the front desk so that we may be given the opportunity to resolve it in a timely manner to ensure guest satisfaction.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Tucson City Center Conference Suite Resort

Also Known As:
Hotel Tucson City Center
Hotel Tucson City Center Tucson
Address: 475 North Granada Avenue, Tucson, AZ 85701
Location: United States > Arizona > Tucson > El Presidio
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Best Value Hotel in Tucson
#67 Top resorts Hotel in Tucson
#67 Spa Hotel in Tucson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Tucson City Center Conference Suite Resort 2.5*
Official Description (provided by the hotel):
Perfect for business and leisure travel, we set a new standard among Tucson hotels for suite accommodations, free amenities and superior service in the Downtown Tucson/Presidio Art District with beautiful mountain views. Enjoy nearby UA, Convention Center, Medical Center, golf courses, dining, spectacular shopping and exciting sports events around the Tucson area. Suite Luxury for Less with Cloud 9 Beds & Bedding and Free: Airport Shuttle, Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more   less 
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