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“Beautiful Hotel” 4 of 5 stars
Review of Casino Del Sol Resort

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Casino Del Sol Resort
4.0 of 5 Hotel   |   5655 W Valencia Rd, Tucson, AZ 85757   |  
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Ranked #17 of 127 hotels in Tucson
Fort Collins, Colorado
Top Contributor
78 reviews 78 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
19 helpful votes 19 helpful votes
“Beautiful Hotel”
4 of 5 stars Reviewed November 10, 2013

My sister and I stayed here for a girls weekend. We started out with an afternoon at the spa. She had the Hiapsi facial for 50 minutes and the Hiapsi massage for 50 minutes. This was her first time for a spa and she was so relaxed afterwards. I had the Hot Stone massage for 80 minutes and it was awesome. Don't hesitate to use their services. We stayed in room 826 overlooking the pool. It had 2 queen size beds. Room is well appointed. They do need more towel racks in the bathroom if they want people to be green. Which they have a sign in the bathroom for saving their water. We were always greeted by the front desk and any workers in the halls. Felt very welcomed. Used the free parking valet and that was very nice. We are not gamblers but did play penny slots each night for just awhile. Pool area has fire pits which come on at night. It was fun to sit out there and look at the stars. It is out of town quite far. We were looking for rest and relaxation so didn't mind. Only negative is we ate in Moby's and the International Buffet and the food was not that great. Moby's was better than the buffet which had dried out food. Even the desserts looked like they were from frozen not homemade. We ate at 6:00 PM on a Thursday night so would have thought it would have been fresh. We would certainly go back there again if in the Tucson area.

Room Tip: Poolside rooms have a better view.
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, December 3, 2013
Thank you for taking the time to write this review. I am sorry your experience with our restaurant was not what you expected, but am very pleased to learn you enjoyed the spa and the resort. We look forward to your return trip here to Casino Del Sol Resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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285 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • English first
  • German first
  • Spanish first
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English first
Nevada
Top Contributor
59 reviews 59 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed October 27, 2013

The hotel is situated in remote location and inconvenient if you need to be downtown or at University of Arizona. I also did not feel safe in the surrounding areas.

The rooms are spacious and beds very comfortable, however, the bathroom was not properly cleaned when I checked in. The bathroom also didn't have sufficient lighting and the showers had half a panel of glass enclosing it. Quite a bit of the water ended up on the floor outside the shower.

There is no direct line to the valet and be advised that there is no valet service before 8 AM. If valet parked your car the night before and you pick it up before 8 AM, the security guard will hand you your keys. You will then have to go find your car in the valet lot. This was very frustrating when I had a flight to catch.


  • Stayed October 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, November 1, 2013
I was sorry to learn about the concerns you had during your stay here at Casino Del Sol Resort. Our guest feedback is always important, and I will certainly pass along your concerns about the valet and bathroom. Thank you for taking the time to write this review.
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Guadalupe AZ
1 review
5 of 5 stars Reviewed October 22, 2013

Me and my family Stayed there for a weekend. We took up about 4 rooms for all of us we went swimming had a few drinks went to our rooms got ready we to try our luck on the slots had more drinks enjoyed the live band there meet new people great food over all great stay with no negative feedback to give…

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, November 1, 2013
Thank you for your wonderful review of our property. We are so pleased to learn you and your family had such a great stay. We look forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Top Contributor
90 reviews 90 reviews
32 hotel reviews
Reviews in 21 cities Reviews in 21 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed October 20, 2013

We took a mini-staycation and spent the night at the Casino Del Sol Resort. Our room was on the 9th floor and had a great view of the pool and the mountains. It was easy to tell they spent a great deal of time and energy on the Hotel. The hallways and rooms were very well kept and looked very nice. The good:
1. The rooms were very well laid out with a lot of amenities.
2. The beds were very comfortable.
3. Chris"topher" (ask him) in the Hotel bar was great. He obviously knows how to treat customers well.
4. The restaurants: both the Mexican restaurant and the breakfast buffet were great. Felize in the Mexican restaurant Rocked. We will ask for her when we return.
The so-so:
1. The room was noisy. Despite being at the end of the hallway, it was noisy outside our room, starting very early. A little better insulation in the doors would have gone a long way. In addition, it was evident a lot of the noise was from the staff/cleaning crew. This is unacceptable.
2. In their attempt to make sure the rooms had a lot of "stuff", they were almost too crowded. A little can go a long way.
3. Customer service, except those mentioned about, ranged from very good to almost non-existent.

Overall it was a good visit and we will return, but we did not have a 4 Diamond experience.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, November 1, 2013
Thank you so much for taking the time to give us your detailed and important feedback. We learn from every review we receive and take them very seriously. I will be passing along all of your comments to our team members. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 14, 2013

Exc ellent accommodations, great service, beautiful desert surroundings, and a fun place to be, if you like casinos. Also, great food in several top notch restaurants. Can't beat it!! Stayed for 1 night... my husband and I do this often just to get away for some fun, and it's worth it.

Room Tip: Rooms overlooking the pool and golf course are the best!
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, November 1, 2013
We appreciate you taking the time to write this wonderful review. We are so pleased to learn we were able to hit the mark for you and your husband in so many areas. We look forward to your return soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed October 2, 2013 via mobile

We stayed at this hotel for 1 night. All I can say is....wow! The rooms are clean and new. To enter, all you do is touch your key card to the lock. No swiping required! The showers are amazing! The staff is friendly as well. Of course there is the casino and good restaurants downstairs as well. The pool is the best one in town! We will stay here again for a "staycation!"

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, November 1, 2013
Wow, what a great review. It is always a pleasure to learn our guests had such a good expierence here at Casino Del Sol Resort. Please come and stay with us on your next "staycation".
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sierra Vista, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 22, 2013

We had a great time. Clean room friendly staff. Sunday brunch with seafood. Asian resteraunt has a good happy hour. Mobys was cute but had a problem with our order. Pool area was very relaxing later in the evening.

Room Tip: Upper levels are quieter.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, October 16, 2013
Thank you for taking the time to write such a nice review. I am so pleased to learn you enjoyed your stay here at Casino Del Sol Resort, and we look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Casino Del Sol Resort

Address: 5655 W Valencia Rd, Tucson, AZ 85757
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Tucson
#7 Spa Hotel in Tucson
#11 Romantic Hotel in Tucson
#13 Business Hotel in Tucson
#15 Family Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Casino Del Sol Resort 4*
Official Description (provided by the hotel):
Casino Del Sol Resort, Spa and Conference Center is a Forbes Travel Guide Four-Star Resort and a Four-Diamond Triple AAA resort nestled in the secluded mesquites of the high desert; and just 15 minutes from Tucson International Airport and downtown Tucson.Includes: *Hiapsi Spa and Fitness Center*Prema Lobby Lounge*Festa International Buffet*PY Steakhouse*An Del Sol Asian Sushi Bar*Expansive pool area featuring the Oasis Pool Bar*High Limit Lounge*Covered parking garage*Various other restaurants ... more   less 
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Also Known As:
Casino Del Sol Hotel Tucson

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