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“A great getaway” 5 of 5 stars
Review of Casino Del Sol Resort

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Casino Del Sol Resort
4.0 of 5 Hotel   |   5655 W Valencia Rd, Tucson, AZ 85757   |  
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Ranked #17 of 127 hotels in Tucson
Sierra Vista, Arizona
Senior Contributor
49 reviews 49 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
“A great getaway”
5 of 5 stars Reviewed September 22, 2013

We live in a rural area of Southern Arizona and planned a trip to the "big city" to have a change of scenery. Many friends told us of this resort and thought we would give it a try. We were excited upon entering the vast facility, following the signs as if we could get lost if we didn't pay attention. We parked in front of the hotel and were immediately greeted in a friendly and professional manner, efficiently checked into our room, and were given directions on where to park and the lay-out of the property. The room was modern and beautifully appointed with a pillow top bed and large flat screen television. After getting settled we toured the property. We were impressed by the casino which was laid out in a very organized way with plenty of room to move around. (Many casinos have narrow aisles). There were ample slots and many gaming tables for those so inclined. Throughout the casino were a great number of choices of places to eat (we later chose the PY Steakhouse). They even have a Starbucks! The pool area was the highlight of the property, at least for us. We enjoyed the afternoon in the lovely pool setting with plenty of cabanas, umbrellas, and lounges. Pool towels were ample and service by the pool was attentive (thanks Daniel). We can't say enough about this place and we will be back.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, October 16, 2013
We are so glad you chose Casino Del Sol Resort as the place to stay for your trip to the "big city". It is great to hear we were able to accommodate you in so many ways. We look forward to your return.
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285 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed September 18, 2013 via mobile

I have stayed at the hotel several times and cannot say enough good things about it! I have only had one "mishap" while staying there and the staff was more than accommodating in fixing it. They rooms are always clean. There is plenty to do for families and singles alike.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, October 16, 2013
Thank you for the wonderful review. It is good to know that even a "mishap" can be accommodated. We look forward to your return in the future.
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Phoenix, Arizona
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 3, 2013

This hotel is great. We had a beautiful view of the mountains. I went with my daughter (her birthday). We spent over 5 hours at the spa and every treatment was amazing thanks to the exceptional staff: Rosalind, Veronica, Cisco. The steakhouse food was superb, just the cocktails are served in the smallest glass I have ever seen.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, October 16, 2013
Thank you for choosing Casino Del Sol Resort as the place for celebrating your daughter's birthday. Nothing like a great spa treatment to make a special day even more special. We appreciate you taking the time to let us know about our "exceptional staff", and will pass along all of your comments.
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Seattle, Washington
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 29, 2013

The room was great with a spectacular view. Service was awesome with nice extra touches. There is a number of excellent options for restaurants and I won in the casino. Loved it! I will definitely be back.

Stayed August 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, September 4, 2013
I am so pleased to learn you loved your stay with us and you will definitely be returning. We appreciate you taking the time to write this wonderful review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nacogdoches, Texas, United States
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 22, 2013

We usually stay in the larger resort hotels when we pass through Tucson in the summers. This year we decided to try the other side of I-10 and dropped a little South to the Casino Del Sol. We checked in(at government rates) and found the rooms to be very comfortable. The food to be good and affordable, and a large selection of slots to let us throw our money away at an acceptable pace. All and all the complex is clean well kept up and geared toward not only the locals ,but middle aged travelers who want a relaxing but not hectic evening of fun. We will go back.

Room Tip: face the pool or the parking lot, mountains in both directions
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, September 4, 2013
Thank you for your review. I am so pleased we were able to tick all the boxes for you, and am happy to learn you will be returning. We look forward to your return soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 20, 2013

Our experience at the hotel was very meh.

It was nice to be offered a complimentary upgrade to the sky level.

Room service is relatively inexpensive, but the food quality and tastes is commensurate with the cost.

We ended up having a roach as guest in our room in addition to several flying bugs. When we first complained to the front desk they were not surprised and were unapologetic. We then complained to the front desk manager and were given a 50% discount on one night's rate. The housekeeping did not come up until 45 minutes later to get rid of the roach either. The roach was particularly disturbing because we have a young infant that has a travel crib, which sits low to the ground.

The casino is okay. It seems mostly to be an attraction for locals. Some of the dealers are very nice, others are unnecessarily rude. There are no complimentary drinks. The casino is very stingy on its comps.

We had to catch an early flight on our date of departure and were surprised when we called downstairs at 5:10 am and were told that there is no valet on duty and that we can collect our keys from security and go find our car ourselves. This was particularly surprising because this is a large hotel and casino -- one would think that there is always enough staff to have someone get a valeted car.

The sushi/chinese restaurant's food was okay, but the service was excellent.

The hotel is a good choice if you are in Tucson for a night, want something close to the airport, would enjoy some table games during your stay and do not want to stay at the average airport hotel. It is also close to I-19, which can be convenient.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, September 4, 2013
All feedback is important, and we appreciate you taking the time to share your comments. I am sorry to learn your experience was less than we want any of our guests to experience. I will definitely pass along your comments to the appropriate departments. Again, thank you for taking the time to write this review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bapchule, Arizona
1 review
5 of 5 stars Reviewed August 19, 2013

Very Excellent with customer service. The beds were fresh and smelled good. The view was great. You didn't hear noise from out side. I love to go back and stay again. They have a nice work out room. The spa is great. The lady that did my eyebrows knew just what I needed.

Room Tip: They are all great rooms :)
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Casino Del Sol Resort

Address: 5655 W Valencia Rd, Tucson, AZ 85757
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Tucson
#7 Spa Hotel in Tucson
#11 Romantic Hotel in Tucson
#13 Business Hotel in Tucson
#15 Family Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Casino Del Sol Resort 4*
Official Description (provided by the hotel):
Casino Del Sol Resort, Spa and Conference Center is a Forbes Travel Guide Four-Star Resort and a Four-Diamond Triple AAA resort nestled in the secluded mesquites of the high desert; and just 15 minutes from Tucson International Airport and downtown Tucson.Includes: *Hiapsi Spa and Fitness Center*Prema Lobby Lounge*Festa International Buffet*PY Steakhouse*An Del Sol Asian Sushi Bar*Expansive pool area featuring the Oasis Pool Bar*High Limit Lounge*Covered parking garage*Various other restaurants ... more   less 
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Also Known As:
Casino Del Sol Hotel Tucson

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