I never thought this resort/casino would be SO GREAT!
The room we had overlooked the pool, and we never even asked for it. Vanessa and Ricardo at the front desk were so very helpful and made us feel like we were their only guest to satisfy. I know that is not true, but I love that they made it seem that way.
Even the Car Valet parking attendants were super nice because I had to have my car brought around due to forgetting something, and they made me feel fine about it all. Then when they brought the car up in the HEAT of the day for us to leave you would never know how miserable they must have been in these hot temps.
The only complaint was that the housekeeping staff never once smiled at us - they continued to share negative stories and complaints amongst one another - I felt like I was an interruption in their day. Even though the rooms were clean I did not feel like I was welcome on my floor - either the day or check in or the day of check out. Too bad - because every other part of this resort was wonderful.