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“An "OK" Experience” 3 of 5 stars
Review of Casino Del Sol Resort

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Casino Del Sol Resort
4.0 of 5 Hotel   |   5655 W Valencia Rd, Tucson, AZ 85757   |  
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Ranked #17 of 127 hotels in Tucson
Sierra Vista, Arizona
Reviewer
4 reviews 4 reviews
“An "OK" Experience”
3 of 5 stars Reviewed May 20, 2013

Overall an "ok" experience....we were told we would be able to call at 12 on Saturday in order to request an early check in since our friends were already staying there and we were driving from over an hour away to get there. When we called the first time I was hung up on, the second the lady was very rude and would not even check to see if our room might even be ready. We arrived about 3 and did an early check in but our room as still not ready and was told to walk around and they would call us or we could check back in periodically. We came back about 330 and a young man at the front desk was very nice, asked if the room we were assigned was the specific one we wanted. Of course we said no, we just wanted one with 1 bed since it was just my husband and I. He said there was another room available for us on a different floor right away. He then told us that specific room had been available since about 2 or so.

This irritated me and I was a little confused as to why the other 3 women who we dealt with would not even check for us. We were told this was all because of a show the night before but I have never had this happen at any of the other casinos I have stayed at with shows going on. Check out is still 11 am no matter if they have a show or not. Once we got to the room it was very nice and comfortable, and was impressed with the room itself.

The food was great at the Mexican food restaurant and the pool was very nice but other than that I am not sure we will be coming to stay at the Casino Del Sol again. There was not much to it and with other resorts/casinos around them showing better customer service and amenities, we will most likely not be back any time soon.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, June 18, 2013
Thank you for your feedback. I am so sorry to hear about your difficulties here with us. Our team members strive to ensure our guests have a good time, but it sounds like we missed the mark with you. I hope you will come back and give us another chance to show you our usual great guest service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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285 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Muskego, Wisconsin, United States
1 review
5 of 5 stars Reviewed May 17, 2013

Love every minute of being there! The pool is absolutely gorgeous; the food is great; rooms are beautiful and clean; slots let you "play" ; everyone who works there is friendly and makes you feel extremely welcome. There is NOTHING about this hotel that I do not care for! I have stayed several times and look forward to staying even more often.

Room Tip: All the rooms are great, but nice to be higher up. Every room has a view; whether of the pool or the...
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, June 12, 2013
Thank you for taking the time to write such a glowing review. We are so pleased we were able to accommodate you in so many ways. We look forward to your return stay with us very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 15, 2013

Took husband out to PY Steakhouse for a birthday dinner and a Comp. room. The dinner was awesome.Hubby very particular about his steak.Said it was so good we need to bring his Dad here for his birthday.That is a great review by hubby's standards..
It was Tuesday evening and the place was nice and quiet..Love it like this..WELL it paid off in a big way.Let's just say I can go back to the PY Steakhouse for the next 2 years once a month.Hubby walked away with his pockets much much heavier than when we arrived..We had a blast..
Highly recommend my favorite casino.. Oh and the staff has always bent over backwards to make all my stays perfect......The pool area is great.....

Room Tip: I perfer the south side looking over the pool.Have stayed on both side and there both nice...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Concord, California
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 15, 2013

Our annual sister trip this year was at this awesome resort. Our room was on the 10th floor with a small balcony that opened up to beautiful mountain views. The suite was large, well appointed , clean and with four girls, we appreciated the two beautiful bathrooms and the two large flat screen T.V.'s. The pool was like an oasis in the desert. As an early riser, coffee and the newspaper at the pool was the perfect way to start my day. The staff was very friendly and attentive, especially Henry(who takes excellent care of the pool) and Daniel Yslava who was so very nice and informative regarding the resort and what activities were going on for the week. The casino was not smokey, the food at the restaurants was ok. The outdoor concert area looked great but I did not attend any shows there.

Room Tip: Sky suites on the 10TH floor are awsome
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, June 28, 2013
I am so happy to learn your annual sister trip went well. We are pleased you chose Casino Del
Sol as the place to celebrate. We hope to see you next year for you special annual sister celebration.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
1 review
5 of 5 stars Reviewed May 14, 2013

We arrived a few hours before the scheduled check-in and there were no availe early check-in rooms. The staff allowed us to store out luggage and gave us wrist bands so we could enjoy the pool area. We had been to the Casino before, but hadn't yet stayed at the hotel. Both my wife and I were very impressed with the rooms and service. The bartender in the lobby lounge answered all of our questions about the resort. We had a 4th floor room facing the pool and future 18 hole golf course. Somebody told me it should open in July, but from what I saw that is unlikely. The course does look like it will be very nice when completed. I wish we would have known that Mobey's was open 24 hrs. I would put more emphasis in the informational materials for the late night crowd. We did the AAA Summer getaway deal which gave us a $25 food credit and we each recieved $25 of free play on our Club Cards which was nice because we thought it would only be $15. We look forward to staying again, maybe when there is a concert at AVA. G & S - Tucson

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sun City West, Arizona
2 reviews
5 of 5 stars Reviewed May 14, 2013

Spent Mother's Day with my wife at this very clean and friendly hotel and casino. The pool area looked tropical but in the desert. Large pool, patio pool bar and fun water sprinklers. The hotel rooms are big, great views and clean. Took part in the special Mother's Day brunch. Nice idea! The casino has two very large rooms with lots of fun slots. Avery good place to escape for a day or two.

Room Tip: Ask for a room that faces the pool area. Nice view.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, June 12, 2013
Thank you for bringing your wife to share Mother's Day with us here at Casino Del Sol. We are pleased you enjoyed your stay with us. We look forward to your return next year on this very special day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ocean Shores, Washington, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 13, 2013

I attended a conference at Casino Del Sol with 5 associates, and had the best time! The conference was handled well, very smoothly run. Casino was clean, fun, and provided a large variety of options. Food was excellent all around! Rooms were very clean, large, and even greeted you when you arrived with your name on the TV. Beautiful desert property with all of the amenities. Would love to return!

Room Tip: Rooms overlooking the pool are wonderful!
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, June 12, 2013
I am pleased to learn your conference went so well. Our team members work very hard to ensure our guests feel welcomed, and it sounds like they did a great job. We look forward to you attending your next conference with us, or perhaps sooner. Thank you for taking the time to write this review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Casino Del Sol Resort

Address: 5655 W Valencia Rd, Tucson, AZ 85757
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Tucson
#7 Spa Hotel in Tucson
#11 Romantic Hotel in Tucson
#12 Business Hotel in Tucson
#15 Family Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Casino Del Sol Resort 4*
Official Description (provided by the hotel):
Casino Del Sol Resort, Spa and Conference Center is a Forbes Travel Guide Four-Star Resort and a Four-Diamond Triple AAA resort nestled in the secluded mesquites of the high desert; and just 15 minutes from Tucson International Airport and downtown Tucson.Includes: *Hiapsi Spa and Fitness Center*Prema Lobby Lounge*Festa International Buffet*PY Steakhouse*An Del Sol Asian Sushi Bar*Expansive pool area featuring the Oasis Pool Bar*High Limit Lounge*Covered parking garage*Various other restaurants ... more   less 
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Also Known As:
Casino Del Sol Hotel Tucson

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