Overall an "ok" experience....we were told we would be able to call at 12 on Saturday in order to request an early check in since our friends were already staying there and we were driving from over an hour away to get there. When we called the first time I was hung up on, the second the lady was very rude and would not even check to see if our room might even be ready. We arrived about 3 and did an early check in but our room as still not ready and was told to walk around and they would call us or we could check back in periodically. We came back about 330 and a young man at the front desk was very nice, asked if the room we were assigned was the specific one we wanted. Of course we said no, we just wanted one with 1 bed since it was just my husband and I. He said there was another room available for us on a different floor right away. He then told us that specific room had been available since about 2 or so.
This irritated me and I was a little confused as to why the other 3 women who we dealt with would not even check for us. We were told this was all because of a show the night before but I have never had this happen at any of the other casinos I have stayed at with shows going on. Check out is still 11 am no matter if they have a show or not. Once we got to the room it was very nice and comfortable, and was impressed with the room itself.
The food was great at the Mexican food restaurant and the pool was very nice but other than that I am not sure we will be coming to stay at the Casino Del Sol again. There was not much to it and with other resorts/casinos around them showing better customer service and amenities, we will most likely not be back any time soon.