Stayed here one night on way to Yuma. When making reservation specified a need for bathtub. Also asked for upper floor. Upon arriving at resort shortly after 6PM the valet was blocked with orange cones. Waited in car until attendant arrived and was told they were too busy so they closed valet. Stated was a guest of hotel and told to leave car & it would be gotten later. No offer of parking ticket. Finally got valet ticket. At ft desk given 2nd floor. Asked for higher floor told we got there too late for higher floor???No tub so back to desk. Manager moved us to suite no extra$. Players club staff VERY rude. Treated like didn't know anything. Mark Anthony bellman was wonderful. Nicest employee we encountered entire stay!! Suite nice. Thank you to manager for upgrade so could have tub. Charge $100 up front for incidentals goes back on card few days if not used. Food pricey casino smokey and hard to navigate. Location not close to anything. Hope staff gets better attitude. AM valet very welcomIng. Asked for recipt on check out and was refused. Said didn't need one??