Stayed for 4 nights during the 2012 Tucson Mariachi Conference. Although a new venue for the TIMC, the Casin Del Sol did a great job accomadating hundreds of mariachi students, parents, performers and guests. The entire hotel is taken over by the conference the last week of April each year. Hotel staff genuinely seemed to enjoy this challenge! The hotel was new, so rooms were well appointed. Nice amenities, all requests were taken care of. Ample supply of bars that were well stocked by well trained expert mixer bartenders. (try the specailty tequila drinks). Request upper level floors with rooms that face the pool (even rooms?). Nearby amphitheatre is used for the 2 shows which makes this a true destination (no need to drive). On Saturday a pool party with Mariachi show and Marketplace. So for a true mariachi aficionado, a dream come true to have a casino, with nice hotel, mariachi music with non-stop partying - SIGN ME UP!

Hotel rooms looked nice, but then it goes down hill from there. Bathroom - single sink up against shower making it really hard for 2 people to use at the same time. Pillows - what pillows. Those 6 white items on the bed were hard-rubber-things! I left a note for the maid asking if we could get softer pillows - we returned to our room - note was gone but those same THINGS were still there - no response to our request. The AC didn't seem to cool down the room - hard to sleep - period. Went to Lobby Lounge for Happy Hour. We sat at the bar and were asked what we'd like. Ordered a Martini but the lady said, "I'm not a bartender - we'll have to wait for the bartender - it shouldn't be long". They told this to several other people as well. Another lady behind the bar who was also not a bartender proceeded to try to make my martini. It was odd and awkward. Finally, another lady shows up who is supposedly the bartender. While she was shaking my martini, I mention that she didn't put vermouth in. She then asked it I would like sweet or dry vermouth. I was taken aback. It's always dry where I come from !!!! The Buffet was excellent - gotta say - one of the best as far as food quality and taste. LOVED PY Steakhouse (I'll give them a separate review). Didn't use the pool but it did look really nice. Casino was fine but constantly dirty between the machines - cups, papers, cigarette mess everywhere. Maybe more patrons fault then staff. For $160+ a night we could have stayed at the Bellagio in Vegas! We won't be going back.

We had a lovely Sky Level room, with a great view overlooking the pool area and the desert beyond. Gorgeous at sunset. Overall, the hotel offers great quality, service and upscale touches that you'd find in a much pricier resort hotel.

Part of the casino is designed with the indoor/outdoor villa feel like you find in Las Vegas, with a variety of restaurant options. One recommendation for those who like a nice glass of wine and a good deal on a casual meal, try the Lobby Bar at happy hour. For $5, you can choose from a number of items, including a Kobe beef burger with their signature fries. I ordered a seared ahi tuna appetizer while my husband opted for the burger, and both were excellent. Accompanied by a nice glass of Malbec, it was exactly what we wanted that day.

The free buffet that comes with joining the Player's Club was fine. I wouldn't normally choose a buffet, but there was a wide array of choices and if you like a buffet, I think this fits the bill. Apparently, the roast beef was good. The sushi I chose was good/average, but kept up to date in terms of freshness. Also, compliments to the great customer service and staff.

We took a trip down to Tombstone, which was fun if you like an old cowboy ghost town. We just wanted to see the site of the OK Corral shootout. There's not a whole lot there but I enjoyed our visit to Big Nose Kate's Saloon.

We stayed two nights at Casino del Sol and overall, it was great value for money. And just a two-hour drive from our winter getaway in Mesa.

Since the opening of Casino Del Sol Resort, I have stayed at least 10 times. At first, I was in complete ecstasy with the experience. Since my last review "Holy Moly", my experience has declined dramatically. So much, that I have not returned since my last stay.

There are many great things about the hotel/resort. I love the bars, restaurants, casino, and almost all of the staff, minus some members of the Front Desk staff and Hotel Management.

On my 3 last stays, I have been in full on arguments with the front desk staff. From disagreements about additional room keys, to being completely denied access to the pool because I lost a pool bracelet. The complete lack of respect I have experienced at Casino Del Sol from the Front Desk staff is amazing.

In the pool bracelet incident, we were told that due to rain the pool would not open for the remainder of the day. This was a Saturday and on Sunday, there would be an adults only event, so there was not any need for my children to keep their bracelets. We removed the bracelets and 2 hours later clouds clear and the pool is reopened.

We need bracelets to enter the pool so we head to the front desk. The lady at the front desk started yelling at my family and began calling us liars. By the time the ordeal was over, We had the security supervisor on our side and also being yelled at by the lady at the front desk. We never got our bracelets.

There is also the management: These guys cannot get it together. The hotel management is constantly changing. I was offered complimentary rooms by a manager. I called 2 weeks later to redeem the rooms and he was no longer employed by the Casino. All I was told was "so sorry."

And then there is Marketing. There is absolutely no communication between Marketing and the Hotel. Marketing decides to hold a special event at the pool. Tells nobody at the Hotel. Guess what: All hotel guests get evicted from the pool. This happens all the time and both Marketing and the Hotel point fingers at each other.

THERE IS ABSOLUTELY NO ACCOUNTABILITY ANYWHERE IN THE CASINO DEL SOL. (THIS IS THE MAIN ISSUE WITH THIS RESORT.)

I really hope the Casino will "WOW" me once again. It is just sad that such a beautiful place, can make a guest feel so disrespected. I hate writing this review, but I must keep it real.

Note: I have had great experiences with many members of the Front Desk staff, especially the guy that works at night. He is awesome.