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“Great Casino and Restaurants.” 5 of 5 stars
Review of Casino Del Sol Resort

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Casino Del Sol Resort
4.0 of 5 Hotel   |   5655 W Valencia Rd, Tucson, AZ 85757   |  
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Ranked #10 of 129 Hotels in Tucson
Certificate of Excellence 2014
Chilhowie, Virginia, United States
Senior Contributor
37 reviews 37 reviews
37 hotel reviews
Reviews in 33 cities Reviews in 33 cities
16 helpful votes 16 helpful votes
“Great Casino and Restaurants.”
5 of 5 stars Reviewed October 31, 2012 via mobile

I didn't stay here so I can't review the hotel, but the casino and restaurants were first class. Very nice and courteous staff. Great table games and helpful dealers. This place is well maintained and very well ran.

  • Stayed October 2012
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, November 7, 2012
Thank you for you wonderful comments concerning our property. We are very happy to hear we rated five of five in your opinion with TripAdvisor. Come and visit us again the next time you are in town.

Melinda J. Vollmer,
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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468 reviews from our community

Traveler rating
    309
    106
    28
    13
    12
See reviews for
94
190
29
31
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Shrewsbury, United Kingdom
Top Contributor
107 reviews 107 reviews
67 hotel reviews
Reviews in 61 cities Reviews in 61 cities
136 helpful votes 136 helpful votes
5 of 5 stars Reviewed October 28, 2012

I was surprised how really good this casino resort is, whilst not really 5 star it is worth 5/5 here as it was hard to fault. We were staying in a sky level room so I cant say what difference that makes but rooms are nicely furnished, beds are very comfortable and bathrooms well designed with nice big showers. The PY steakhouse serves really good quality food, however, the service unfortunately doesn't match with the same quality. The pool area is good, nicely peaceful, relaxing and really pleasant. I can't say much about the casino as we were there to see a concert but from what we did observe, whilst not Las Vegas standards it looked to be as good as any other Arizona casino.

Room Tip: Sky level rooms
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, November 7, 2012
Thank you for you wonderful comments concerning our property. We are very happy to hear we rated five of five in your opinion with TripAdvisor. Come and visit us again the next time you are in town.

Melinda J. Vollmer
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northville
Top Contributor
71 reviews 71 reviews
16 hotel reviews
Reviews in 37 cities Reviews in 37 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 12, 2012

The location seemed to be in the middle of no place and no where, but it is an Oasis to the desert.
Rooms include coffee makers, nice size TVs, and a refrigerator in the cabinets. Overall very well appointed. No free breakfast - but it is a casino and has a Starbucks inside.

The rooms were beautiful and if you can get there early to check in - use the pool facilities. It is worth the visit. The casino down stairs was smaller - but looked just like a European street - similar to Venetian in Las Vegas. The drink specials were well priced. Only $2.50 for an aluminum can on Miller Lite. The machines were not so stingy they did not allow some play and entertainment value. We even broke even for several hours of slot play.

Room Tip: Choose either the pool or mountains for a view out the window.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 8, 2012

The rooms are spacious and modern. Reasonable rates, helpful staff. A nice getaway outside of Tucson. We were there for the culinary festival and the facility really worked well for this type of event.

Room Tip: Ask for a quiet room and nice view.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, October 23, 2012
Thank you for taking the time to share your comments with us. I am so glad to hear you enjoyed your stay. We hope you will choose us again for your next getaway.

Melinda Vollmer,
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Top Contributor
150 reviews 150 reviews
135 hotel reviews
Reviews in 81 cities Reviews in 81 cities
198 helpful votes 198 helpful votes
2 of 5 stars Reviewed October 5, 2012 via mobile

I felt during the entire stay like the staff had no interest on being there.

Check in took forever for a prepaid room.
No help with my heavy bags. Manual doors make it more difficult.

Definitely not a business hotel. No Internet at all and no clue about it from the staff. Breakfast was very mediocre.

The hotel lost my laundry and it took 3 hours of persistence with staff who didn't care at all before I finally got the GM on the phone and he sorted things out.

Rooms are ok, but extremely loud. I could hear every word from the family on one side and the couple on the other side as well as groups coming off the elevator in the hall.

There are much better options in Tucson.

  • Stayed September 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, October 23, 2012
Thank you for your feedback. All comments are important to us. I am sorry to hear your stay did not go well, but am glad to learn our General Manager was able to sort out some of your issues. I do hope you will accept this disappointing experience as the exception, and I can assure you it was, and come back and see what a great property we really have.

Melinda Vollmer,
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tucson
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 12, 2012

for once we have the nicest resort in tucson, my wife and i checked in on aug 29, for two nights. the rooms were excelant , the entire staff was the friendliest i have ever ran into. we went to the mexican rest. and they could not do enough for us. the seafood buffet was out of this world also. two words sums it up , premo perfecto ;;;;;; can;t wait to go back.. i recommend this hotel to everyone...

Room Tip: all the rooms are great .... we stayed a few times and what ever room we got it was great
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 11, 2012

The Casino Del Sol blew us away! When we first entered this property we found there was plenty of outdoor parking, handicapped parking, covered parking and valet parking. Tthe casino has over 1,000 slots, table games and bingo. The casino is kept clean and the cocktail waitresses are attentive. There are several restaurants to choose from including a buffet, steak house, Mexican restaurant, sushi bar and sit down family restaurant. We ate at the Sunday morning champagne brunch for $23 each. It was well worth the price with breakfast foods and shrimp and crab legs. We had an early breakfast the next day at Moby's and $11 covered the bill for two and the service was outstanding and the food good. The pool area was gorgeous and almost upon sitting down a waiter brought us a menu. The Hiapsi Spa could have been a destination by itself - top of the line! Our room was beautiful and the linens were luxurious. This property holds it own against any of the 5 star resorts in Las Vegas!

Room Tip: Ask for a pool view room.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, October 11, 2012
Thank you for your review. We are so pleased we were able to meet all your needs. Our staff works very hard to be sure our guests are well cared for, and we are pleased it shows. I will certainly pass on your high marks to them. Thank you again for your wonderful comments, and we look forward to seeing you in the near future.
Melinda Vollmer, Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casino Del Sol Resort

Address: 5655 W Valencia Rd, Tucson, AZ 85757
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Tucson
#4 Luxury Hotel in Tucson
#5 Romantic Hotel in Tucson
#9 Business Hotel in Tucson
#10 Family Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Casino Del Sol Resort 4*
Number of rooms: 215
Official Description (provided by the hotel):
Casino Del Sol Resort, Spa and Conference Center is a Forbes Travel Guide Four-Star Resort and a Four-Diamond Triple AAA resort nestled in the secluded mesquites of the high desert; and just 15 minutes from Tucson International Airport and downtown Tucson.Includes: *Hiapsi Spa and Fitness Center*Prema Lobby Lounge*Festa International Buffet*PY Steakhouse*Ume Asian Cuisine Sushi Restaurant*Expansive pool area featuring the Oasis Pool Bar*High Limit Lounge*Covered parking garage*Various other restaurants ... more   less 
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Also Known As:
Casino Del Sol Hotel Tucson

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