First of all, I have to say that the rate is quite fair, $189.00 per week with a one-time $50 deposit. Because of the price, it mitigated some of the technical issues I had, but not all. I ended up staying here for two weeks because I was in town for business/leisure. The place I had originally scheduled to stay was owned by an associate of one of my clients and I was getting an extremely good deal, being allowed to stay by myself in a four bedroom house, but there was a mix up in his schedule so I had to find another place to stay.
OK, the pros:
The place was pretty clean. The outside areas were fairly clean and there was no trash I could see anywhere on the property. Exterior surfaces were in good repair and there were no obvious things falling apart. The room I was in was very clean all around, although there was a bit of a faint musty smell, probably because of the type of below-the-window a/c unit. The furniture was all new and it had a full-size refrigerator and some cabinets overhead where you could store dry goods for an extended stay.
Now the cons:
They make you jump through very rigid hoops to get your $50 deposit back. You have to fill out a paper and turn it in one business day before you leave. And you don't get that refund back for days after you leave.
The day I checked in and got all my stuff in, after I had set up my mobile office (computers, printers, cameras, etc.) I went out to get something to eat. When I got back a couple of hours later, there was a paper on the bed that said something to the effect of "we just wanted to check on you to make sure everything was to your liking." Personally, I found it disturbing. I went down to the front desk to complain about it. The girl there was apologetic but the guy wanted to get smart with me so I told him it better not happen again. They only offer room service once a week (Mondays) so there was no reason for anyone to come into my room when I wasn't there, period. I told them I have computers and expensive equipment in there and that I am a contractor with private client information on my computers and that it was beyond reason that I should have to worry about losing my job because of their invasion of privacy.
Next, the a/c was an ongoing joke. No matter where you put the thermostat, it only had two temperatures that it would blow: blizzard on the surface of Pluto, or heat blast from the pits of hell. There was no in between. Your only choice is to fiddle with the thermo knob every ten minutes or so. When you complain, they say "We can move you to another room, but all the units work the same."
Next, and this is really, really bad, they offer internet alright. But it is NOT wifi. You have to connect using a cat-5 cable. Not only that, but you have to BUY YOUR OWN cable! Now, if this wasn't bad enough, the internet here is so slow, it was like going back to a 56k modem. I actually did a speed test and got 220kbps download speed as a peak, with an average of just over 100kbps and upload speeds just higher than that. What a joke. It was a disaster for me as I do much of my work over the internet. What would normally take minutes took hours when I would connect to my FTP server.
Next, they provide no towels, there is no clock in the room, and there is not a single lamp. Even rooms in third-world countries have lamps.
Here's the best part, in their rules & regs one of the things says "no firearms on premises" or you forfeit your deposit. What in the world does that have to do with my deposit? And no one is going to tell me, a law abiding citizen, that I can't have my firearm(s) with me while traveling to defend myself against the crazies that are out there specializing in victimizing out-of-towners. If I had my firearms with me, and could not afford to stay anywhere else, what would they expect me to do, throw them in a garbage can? Gimme a break.
Overall I would say that, since this is my first experience with these people, I may give them another chance in another city. I don't like to make a decision on just one bad experience. But this Tucson location definitely has a few bugs to work out and I would not recommend it to any professionals who needed to be productive in work. I had to stay here because I was not prepared for the bind I was in due to the other place falling through, but I will not stay at the Tucson location again.
As usual, rooms on the top floor have less stomping noise
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.