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“Don't recommend Hampton” 2 of 5 stars
Review of Hampton Inn & Suites Tucson East / Williams Centre

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Hampton Inn & Suites Tucson East / Williams Centre
2.5 of 5 Hotel   |   251 South Wilmot Rd, Tucson, AZ 85710   |  
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Ranked #24 of 127 hotels in Tucson
Zornheim, Germany
1 review
1 helpful vote 1 helpful vote
“Don't recommend Hampton”
2 of 5 stars Reviewed May 11, 2013

Awfull breakfast with too much surgar in everything. Very unhealthy food with scrambled eggs from powder and fruits ouf of a can. This is NOT a Hilton standard, even if this hotel claim to be a member of the Hilton group. Bad room service, always everything missing.

  • Stayed May 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mickey M, General Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review, May 31, 2013
As general manager of the Hampton Inn and Suites Tucson East, I want to thank you for taking the time to post a review. Our success is dependent on the feedback we get from loyal customers like you. I’m so sorry to hear that your room had not been serviced properly throughout your stay. I also apologize for the breakfast choices with our complimentary breakfast. Our property is looking into alternatives to better suit our loyal guests such as yourself. We assure you that this is not the norm, and we will make every effort to ensure it doesn’t happen again. We hope that you’ll give us the opportunity to make this up to you the next time you’re passing through. Please let me know if there’s anything else we can do to make your next stay with us feel more like home.

Sincerely,
Mickey Meehan, General Manager
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145 people have reviewed this hotel

Traveler rating
    78
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    18
    7
    2
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Englewood, United States
1 review
5 of 5 stars Reviewed May 3, 2013

We highly recommend this hotel. We stayed for 5 nights and would definitely stay again. The quality of the hotel, the wonderful breakfast and the helpful staff is wonderful. Also, the front office manager is there to tend to any need you may have. The hotel is clean, the lobby is welcoming. Great stay!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mickey M, General Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review, May 31, 2013
As general manager of the Hampton Inn and Suites Tucson East, I want to thank you for taking the time to post a review. Our success is dependent on the feedback we get from loyal customers like you. I am glad to hear that you enjoyed your stay with us. Thank you for the kind words regarding our staff. Our front office manager along with the rest of our staff work hard every day and strive for superior service. I have been blessed with an amazing team here. I am also glad you got the chance to enjoy the delicious Hampton complimentary breakfast we have to offer. We look forward to your return visit to Tucson. Please let me know if there’s anything else we can do to make your next stay with us feel more like home.

Sincerely,
Mickey Meehan, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buckeye, Arizona
1 review
5 of 5 stars Reviewed April 18, 2013

Hotel property is in great condition. Staff made us feel welcome and assisted with nearby dining recommendations. The hotel was quiet and made for a relaxing night of rest before hitting the road for a day of driving. Breakfast was very good and fresh and serving area and dining area were kept clean and inviting. We would stay here again if we are in this area.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mickey M, General Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review, April 25, 2013
As general manager of the Hampton Inn and Suites Tucson East, I want to thank you for taking the time to post a review. Our success is dependent on the feedback we get from loyal customers like you. Thank you for the kind words regarding your stay with us. I have been very fortunate to have such a fabulous staff. My maintenance tech and housekeeping staff do an outstanding job of keeping the property looking great and making sure it is in great condition, while my front desk staff goes above and beyond to delight any guest, whether it is for restaurant recommendations or local attractions, my guest service staff is extremely knowledgable about the area and are eager to assist with any inquiry. My breakfast attendants strive themselves on cleanliness and keep the breakfast area stocked and looking great at all times. We look forward to having you stay with us again and if there is anything we can do to make your next trip more enjoyable please don't hesitate to contact me.

Sincerely,
Mickey Meehan, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 16, 2013

Nice hotel and super service. Was close to restaurants. Reasonably priced. Always the great Hampton Inn service. Never take advantage of the breakfast but always looks good. Room was clean and inviting.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mickey M, General Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review, April 25, 2013
As general manager of the Hampton Inn and Suites Tucson East, I want to thank you for taking the time to post a review. Our success is dependent on the feedback we get from loyal customers like you. Thank you for the gracious words about our property. The staff here is second to none. Please let me know if there is anything we can do to make your next stay with us feel more like home.

Sincerely,
Mickey Meehan, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambria, California
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 13, 2013

My experience here makes me a Hampton Inn customer for the future! The staff was friendly and helpful, even offering to make more chocolate chip cookies when we'd arrived late in the evening and they had run out. A great value! For under $100 a night with AAA or AARP discounts, our room had two VERY comfortable queen beds with 3 comfy pillow and comforter. Quiet, despite being on a busy boulevard, and a great view of the the mountains to wake up to if you're on an upper floor. The breakfast included in the rate has every choice you'd want in a breakfast - make your own waffles, bagels, oatmeal, eggs - not your standard dry cereal and coffee complimentary breakfast. Well located in the city. I'll be back to this or any other Hampton Inn when I travel.

Room Tip: 3rd floor gives the best view - ask for mountain view.
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mickey M, General Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review, April 25, 2013
As general manager of the Hampton Inn and Suites Tucson East, I want to thank you for taking the time to post a review. Our success is dependent on the feedback we get from loyal customers like you. We are glad to have earned a new Hampton Inn customer!! We look forward to accomodating you on your return visits to Tucson. I am tremendously grateful for such an excellent hard working staff that strives to be far more superior than any other property. Our complimentary hot breakfast is great and the numerous choices could satisfy anyone's appetite. I am glad that you enjoyed your recent stay with us and we look forward to making your next stay with us even more enjoyable.

Sincerely,
Mickey Meehan, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Running Springs, California
Top Contributor
137 reviews 137 reviews
35 hotel reviews
Reviews in 63 cities Reviews in 63 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed April 11, 2013

We stayed hare with friends, four rooms total. the rooms had no problems. There are places to eat within walking distance which is nice. The breakfast is good and changed each morning. The warm cookies go quick so be there at the right time. My only complaint is that wired Internet acts like it is WiFi and wants you to tell it your name and room number. This is kind of silly considering I am sitting in the room, plugged into their network.

Room Tip: Nice mini Suites for not a lot more money.
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mickey M, General Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review, April 25, 2013
As general manager of the Hampton Inn and Suites Tucson East, I want to thank you for taking the time to post a review. Our success is dependent on the feedback we get from loyal customers like you. I’m so sorry to hear that the wired internet kept asking you to log on. Thank you for letting us know about the issue and we are in the process of resolving the matter. I am glad you had the opportunity to sample some of the amazing restaurants that surround our hotel. We hope to see you again soon, We'll be sure to save some chocolate chip cookies.

Sincerely,
Mickey Meehan, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Top Contributor
54 reviews 54 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 5, 2013

I like Hampton Inn's because the are usually clean, predictable, reasonably priced and have good, complimentary breakfasts. This Hampton Inn is no exception, and is even a notch above the normal. There are alson some good restaurants nearby.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mickey M, General Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review, April 25, 2013
As general manager of the Hampton Inn and Suites Tucson East, I want to thank you for taking the time to post a review. Our success is dependent on the feedback we get from loyal customers like you. Thank you for the kind words about our hotel. Our staff here is top notch and I am blessed to be a part of an amazing team. Our property is located around a plethora of fabulous restaurants within walking distance. I'm glad you were able to enjoy some of them. Hopefully on your next trip back you'll be able to enjoy some others, our staff loves to give out reccommendations. Please let me know if there’s anything else we can do to make your next stay with us feel more like home.

Sincerely,
Mickey Meehan, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hampton Inn & Suites Tucson East / Williams Centre

Also Known As:
Hampton Inn And Suites Tucson East / Williams Centre
Hampton Inn & Suites Tucson East / Williams Centre Hotel
Hampton Inn & Suites Tucson East / Williams Centre Hotel Tucson
Address: 251 South Wilmot Rd, Tucson, AZ 85710
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Tucson
#27 Family Hotel in Tucson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Tucson East / Williams Centre 2.5*
Reservation Options:
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