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“AWESOME STAFF” 5 of 5 stars
Review of Hampton Inn & Suites Tucson East / Williams Centre

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Hampton Inn & Suites Tucson East / Williams Centre
2.5 of 5 Hotel   |   251 South Wilmot Rd, Tucson, AZ 85710   |  
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Ranked #22 of 128 Hotels in Tucson
Victorville, California
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
“AWESOME STAFF”
5 of 5 stars Reviewed March 23, 2013

Lets get the very little bad out of the way first. The electronic card reader to open the door on the east side was broken at night. The room had a chair with stains on it. The small issues I had were taken care of by the front office manager Joseph.

Now the great stuff, the rooms are very clean. The beds are very comfortable and the pillows are perfect. The lady working in the breakfast area was kind, sweet and caring. She made sure your food and drinks were good and even threw your trash away for you. They had a good choice of breakfast items to choose from. The staff are dressed in proper uniforms. The staff actually care about the guest. I would recommend staying there if you are ever in the area.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mickey M, General Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review, March 25, 2013
As general manager of the Hampton Inn and Suites Tucson East, I want to thank you for taking the time to post a review. Our success is dependent on the feedback we get from loyal customers like you. Thank you for the generous comments about our property. Joe is a tremendous asset to our hotel and is willing to do whatever it takes to ensure guest satisfaction. I have been blessed with an outstanding staff from Joe to Aisha in breakfast and everyone else here at this property. My staff strives to be far more superior than any other property when it comes to guest service and satisfaction. Please let me know if there’s anything else we can do to make your next stay with us feel more like home.

Sincerely,
Mickey Meehan, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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196 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Palm Harbor, Florida
Top Contributor
349 reviews 349 reviews
56 hotel reviews
Reviews in 97 cities Reviews in 97 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed March 4, 2013

We stayed at this hotel about 3 years ago and enjoyed our stay. Overall another good stay. The rooms were clean and quiet. We had a little trouble with the tv but I'm thinking it was operator error but they were quick to fix. I was worried went I went down for breakfast and say a baseball team but they were on top of the food. Keeping it fresh and stocked. Very nice job!. The night auditor even came around and asked about our stay in the breakfast area. Very nice touch. Thanks for another great stay.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mickey M, General Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review, March 19, 2013
As general manager of the Hampton Inn and Suites Tucson East, I want to thank you for taking the time to post a review. Our success is dependent on the feedback we get from loyal customers like you. Thank you for the generous comments baout our property. I have been blessed with an exceptional staff that goes above and beyond to ensure guest satisfaction. Please let me know if there’s anything else we can do to make your next stay with us feel more like home.

Sincerely,
Mickey Meehan, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, New York
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 26, 2013

We stayed at this Hampton Inn on our way to Saguaro National Park. The hotel was clean and comfortable and the staff was very pleasant and helpful. They recommended a really great Mexican restaurant, El Charo. The cookies at check-in are a nice touch.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mickey M, General Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review, March 19, 2013
As general manager of the Hampton Inn and Suites Tucson East, I want to thank you for taking the time to post a review. Our success is dependent on the feedback we get from loyal customers like you. Thank you for the kind words about our property. Having El Charro next to us is a great bonus. Please let me know if there’s anything else we can do to make your next stay with us feel more like home.

Sincerely,
Mickey Meehan, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Upper Michigan
Top Contributor
73 reviews 73 reviews
41 hotel reviews
Reviews in 43 cities Reviews in 43 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed February 19, 2013

We stayed here for three nights and while the room was fine and the beds were comfortable, this property misses it on the details. First, let me say the staff were friendly and tried to be accommodating but either didn't/couldn't deliver. Pros: spacious room, comfortable beds, clean property, fresh coffee and ice water available all day with cookies in evening, price was fair, good location for residential neighborhood walking and mall across the street. Issues: 1) Housekeeping (after we left a nice tip every morning) didn't clean the coffee pot, empty the ice bucket or replace any cups. One tissue left in the box, one roll of toilet paper. 2) Coin Laundry didn't work well, and while they got it to work, never gave me my money back after saying they would be sure to. 3) There was a smell of something burning in the hallway- I called the front desk and the girl didn't know what to do. I told her I'd feel a lot better if she would have someone check it out, but no one ever came. I checked a few more times, and realized someone was burning incense. 4) Breakfast was fine, but tables were dirty. 5) Water never gets hot. 6) Heater/ac runs continuously. 7) Dated television with poor picture. 8) Extremely heavy room door that didn't close all the way automatically.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mickey M, General Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review, March 19, 2013
As general manager of the Hampton Inn and Suites Tucson East, I want to thank you for taking the time to post a review. Our success is dependent on the feedback we get from loyal customers like you. I’m so sorry to hear about the inconveniences incurred during your visit. We assure you that this is not the norm, and we will make every effort to ensure it doesn’t happen again. We hope that you’ll give us the opportunity to make this up to you the next time you’re passing through. Please let me know if there’s anything else we can do to make your next stay with us feel more like home.

Sincerely,
Mickey Meehan, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 19, 2013

We had a great stay at the Hampton Inn. The staff are all very nice and friendly. Breakfast and warm cookies in evening were great. Room was clean and comfortable and not cramped. This hotel is located centrally and was about 20 minutes to either side of Tucson.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mickey M, General Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review, March 19, 2013
As general manager of the Hampton Inn and Suites Tucson East, I want to thank you for taking the time to post a review. Our success is dependent on the feedback we get from loyal customers like you. Thank you for the kind words about our property. The breakfast and cookies are tremendous!! We hope to be your number 1 choice of hotel next time you’re passing through. Please let me know if there’s anything else we can do to make your next stay with us feel more like home.

Sincerely,
Mickey Meehan, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens GA
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 18, 2013

This was a typical Hampton Inn experience, but we stay at Hampton Inns because we always know what to expect. This particular Hampton Inn was well located across from a large mall, and unlimited restaurant choices. The entry into the parking area is somewhat confusing and a little inconvenient, because there is no curb cut and from some directions you had to do a u-turn to access the hotel drive. The staff was very friendly and helpful and all areas of the building was fairly well maintained and clean. Upon arrival, we were given a room on the 1st floor which was quite small. In order to maintain privacy, we would have had to keep our drapes pulled the entire time, because our window faced the parking lot at ground level. Since this was a 1-week stay, that was not possible...we would have been miserable. So, we requested and were promptly accommodated with another room higher up, so that we could at least open the drapes. However, after two days, this room was just too small, and we moved to a King suite, which was immensely better and worth the small price difference. For most of our stay, the hotel was quiet, but over the weekend became more crowded and noisy. Since Tucson is so close to the Mexican border, many Mexican citizens come to Tucson to spend the weekend, and the numbers are quite large, with many young, lively children included. We thoroughly enjoyed our time in Tucson, and would stay at this Hampton Inn again.

Room Tip: Ground floor rooms facing parking lot give you limited privacy, and you have to keep your drapes pul...
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mickey M, General Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review, March 19, 2013
As general manager of the Hampton Inn and Suites Tucson East, I want to thank you for taking the time to post a review. Our success is dependent on the feedback we get from loyal customers like you. I apologize for the entrance into the hotel and the confusion. Thank you for the suggestions regarding our first floor rooms. We will definitely look into options to make our ground floor rooms more intimate and private. We hope you give us the opportunity to make your next stay with us even more enjoyable.

Sincerely,
Mickey Meehan, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camino, California
Top Contributor
66 reviews 66 reviews
38 hotel reviews
Reviews in 45 cities Reviews in 45 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed February 13, 2013

Was disappointed with this Hampton Inn, usually I enjoy Hampton Inns. Our room was not cleaned thoroughly when we checked in. There was spilled coffee spots on the nightstand and a dirty towel still hanging from the back of the bathroom door. The microwave was very worn, couldn't tell if it was sticky junk on the controls or worn out plastic, turned out to be worn out plastic but looked and felt icky! The TV control buttons would not work, worn out buttons. Water in the bathroom was just warm could not get hot water. Breakfast was okay but the area was small so crowded, tables not cleaned off. We had a room overlooking the pool and the garbage bins and who'da thunk garbage men would work on Saturday morning!! They did, at 6 am! The good was, the bed was comfy, WiFi worked, room was big and laid out nicely, no hall or neighbor noise to speak of. Not sure if I'd stay again, there's too many choices for the same price in that part of Tucson.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mickey M, General Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review, March 19, 2013
As general manager of the Hampton Inn and Suites Tucson East, I want to thank you for taking the time to post a review. Our success is dependent on the feedback we get from loyal customers like you. I’m so sorry to hear about all the inconveniences you incurred during your visit. We assure you that this is not the norm, and we will make every effort to ensure it doesn’t happen again. We hope that you’ll give us the opportunity to make this up to you the next time you’re passing through. Please let me know if there’s anything else we can do to make your next stay with us feel more like home.

Sincerely,
Mickey Meehan, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Tucson East / Williams Centre

Address: 251 South Wilmot Rd, Tucson, AZ 85710
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Tucson
#15 Romantic Hotel in Tucson
#20 Family Hotel in Tucson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Tucson East / Williams Centre 2.5*
Number of rooms: 101
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Also Known As:
Hampton Inn And Suites Tucson East / Williams Centre
Hampton Inn & Suites Tucson East / Williams Centre Hotel Tucson

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