Its managers are either idiots or unempowered or both. In early September 2012, I made telephone reservations to stay at this hotel for two time periods: 16, 17, 18 October; and, 21-25 October. When I arrived at the hotel, the hotel had no record of any reservation for these days. Instead of booking me for those days in October, they had booked me for the days in September and charged me two "no show" fees of $72 each. The issue would have been easy to resolve when I was at the front desk. Judging from the parking lot, there was no shortage of vacant rooms. Instead of using the "no shows" as a credit towards the eight night stay -- $570 -- the manager said he would give me one night free and "try" to do something about the situation in the morning. A promise to "try" wasn't good enough to keep me there. I pointed out the fact that the hotel was going to make $500+ in business if they could resolve the issue immediately. If they didn't -- or couldn't -- I was going to go across the street to their competitor and stay there for eight nights. Rather than take the business, it appears they preferred to try to keep the $144 in no show fees. (We'll see if they do. I am disputing this with the credit card company.) Let's take this one step further. I am sure I gave them the correct days when I made the reservation. But, suppose I didn't? If you were the manager and you had empty rooms in this situation, what would you do? Not what they did, I would bet. Don't be surprised if this place either doesn't stay in business or winds up with new management. Right now, based on my experience, I wouldn't make a reservation at a Comfort Suites on a bet.
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- Also Known As:
- Comfort Suites Airport Hotel Tucson
- Comfort Suites Tucson
- Tucson Comfort Suites