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“Nice Place” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Tucson

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Holiday Inn Express Hotel & Suites Tucson
2.5 of 5 Hotel   |   1564 West Grant Road, Tucson, AZ 85745   |  
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Ranked #36 of 129 Hotels in Tucson
Certificate of Excellence
Sierra Vista, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice Place”
4 of 5 stars Reviewed August 27, 2012

The hotel was nice and the employees were very kind and helpful. The only thing I wasn't impressed with was the breakfast, the cereal was a little stale and the cinnamon rolls weren't very warm. But the hotel and the pool were awesome and it's a good location!

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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111 reviews from our community

Traveler rating
    55
    38
    10
    3
    5
See reviews for
44
22
9
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Los Angeles, California
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 12, 2012

We stayed at HIE on Grant when our daughter was going through UA orientation last year and we have returned to this hotel every time after when we've been in town for a visit. Great place for families!

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 8, 2012

The facilities were clean and very nice. The front desk was very helpful and friendly. Our room was well designed so as to not feel cramped when traveling with teenagers. The beds were comfortable with mattresses in good shape. We have stayed at this hotel before, and will continue to use this facility when traveling to Tucson.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 5, 2012 via mobile

I stayed here and the staff was awesome. The girl,who checked us in friday also checked us out the next morning, was very friendly. The hotel was very clean.I will definatly stay here again. Breakfast was enjoyable and room was spacious.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mesa, Arizona
1 review
2 of 5 stars Reviewed August 4, 2012

I've stayed at Holiday Inn Express in a few different cities and my experience has always been good. Comfortable room, free full breakfast and decent rates. This time was no exception in regards to the quality of my stay, until checkout. I was there on business and my employer had already prepaid for the room for four nights. Upon checkout, my receipt had a balance due, even though I had not charged anything to the room, which was reflected in the summary accurately. I talked to the attendant at the front desk and said that any charges not incurred by me (which was none) should be billed back to the card used to book the room and not to charge it to my card I gave them on check-in (for incidentals). He told me he wouldn't and the charge would be taken care of. Very nice. Only he didn't. He charged it to my card and now I have to jump through hoops with them and my employer to rectify the charge and get my money back.

First of all, how does the bill for a PREPAID room change without incurring any incidentals? Secondly, don't lie to me about "taking care of it" and then charge me for something I didn't book.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mauro T, General Manager at Holiday Inn Express Hotel & Suites Tucson, responded to this review, August 5, 2012
Dear Guest,
Thank you so much for your review of your stay. While I am glad that your stay was a good one, I am truly sorry about the billing error and your experience at checkout. If I can be of help in getting this corrected, please contact me at 520-624-3200 or e-mail me at hiexpgr@mmpproperties.com.
Thank you again and I hope to hear from you soon.
Sincerely,
Mauro Trejo
General Manager
Holiday Inn Express Tucson - Grant Rd.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Green River, Wyoming
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 1, 2012

My wife and I stayed two nights at this property. The room was immaculate and the staff was truly remarkable in that they all went out of their way to see to it that all of our needs were accommodated. The bed was great, the bathroom large and very clean. Breakfast was average.
This hotel is conveniently located just off I-10 in north Tucson but a little out of sight behind two other hotels. In spite of this, parking is good and the outside noise level was nothing.
I highly recommend this hotel.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nogales, Arizona
Level Contributor
4 reviews
4 of 5 stars Reviewed June 17, 2012

I stayed two nights at this hotel. It was clean. The staff was friendly and helpful. The coined operated laundry room came in very handy. The refrigerators work really well. My co-workers were pleased as well.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Tucson

Address: 1564 West Grant Road, Tucson, AZ 85745
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Free Breakfast Restaurant Wheelchair access
Hotel Style:
#32 Business Hotel in Tucson
#38 Family Hotel in Tucson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Tucson 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Welcome to the new Holiday Inn Express & Suites. With the friendliest staff around, come and let us make your stay! Our new Tucson hotel is ideally situated 12 MI from the Tucson International Airport. Minutes away from downtown Tucson and the University of Arizona campus.Families will appreciate our Tucson hotel's close proximity to local attractions, like the Reid Park Zoo, the Arizona-Sonora Desert Museum, Old Tucson Studios and 4th Avenue shopping. Guests of our Tucson hotel can spend a day strolling through beautiful downtown Tucson or take a short, scenic drive to the Saguaro National Park, home to Saguaro cacti.With convenient access to companies such as IBM, Raytheon and the Arizona National Guard, our Tucson hotel's choice location is near the Tucson Convention Center and ideal for business travelers who plan to attend meetings in the area. Our on-site business center offers printing, copying, and faxing services for your convenience, as well. During your stay at one of the very best Tucson, Arizona hotels, be sure to relax in the heated, outdoor pool and whirlpool, guest barbecue grill, utilize the well-equipped fitness center and surf the web on our free, high-speed, wireless internet access. In the mornings, you can also enjoy our complimentary, hot breakfast featuring 100% Arabic Smart Roast coffee and our signature cinnamon rolls. Check out our great Tucson hotel's deals. ... more   less 
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Holiday Inn Express Hotel And Suites Tucson

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