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“Once is more than enough” 2 of 5 stars
Review of Westward Look Wyndham Grand Resort and Spa

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Westward Look Wyndham Grand Resort and Spa
4.0 of 5 Resort   |   245 East Ina Road, Tucson, AZ 85704 (Formerly Westward Look Resort)   |  
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Ranked #26 of 127 hotels in Tucson
Green Valley, AZ
1 review
“Once is more than enough”
2 of 5 stars Reviewed February 22, 2013

My partner and I chose Westward Look for a 3 day stacation. The grounds and main building are lovely, but our room was definitely not 4-star quality. We were in room 332 which is a Starazer "suite". Suite is a misnomer because it was 2 rooms that had been converted. Lots of space, but not luxurious at all. Poorly lghted...in suite dining table had no overhead lighting. While the room was spacious, it was mostly wasted space. Bathroom layout is poor...to turn on the shower you must step in first. There is no means of adjusting the direction of the showerhead to avoid getting a full dose of cold water when turning on the shower.

About 90% of the TV channels were not working. I found this to be a property-wide problem when I called the front desk to inquire.

The bed was not uncomfortable once you got in to it, but being 5'4" the bed was entirely too tall to get either in or out of safely. Additionally, even though it is quite chilly this week in Tucson, it would never get cold enough here (we are from the area) to warrent the excessively heavy duvet!

Also didn't expect a flight of stairs from the at-room parking space to get down to the room door.

Ordered room service for dinner. It arrived in a timely manner and the order was correct, BUT entree (griddled shrmp) made me ill.

We had planned a 3-night say, but checked out after the first night. Defnitely not worth the $500 plus a night we were paying. A great disappointment. We won't go back and recommend the property to friends.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DYamada, General Manager at Westward Look Wyndham Grand Resort and Spa, responded to this review, February 25, 2013
Thank you for your comments, we appreciate you letting us know where we need improvement so that we can implement change. Please accept my apologies regarding the inconvenience you faced regarding our television connections . We are working with our vendor to ensure our television service is working satisfactorily for all of our guests. We sincerely hope the issues you encountered will not have a permanent impact on your view of our resort and that you will give us another chance to replace your present thoughts about Westward Look Resort with much more pleasant memories. . Best Regards, David Yamada, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Seattle
1 review
5 of 5 stars Reviewed February 20, 2013

Westward Look is a very pretty resort with nice amenities and a friendly staff. It's central location to the things we wanted to do was great. We will definitely stay again.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DYamada, General Manager at Westward Look Wyndham Grand Resort and Spa, responded to this review, February 25, 2013
On behalf of our management and staff, I would like to extend our thanks for your comments regarding your stay with us. It is always such a pleasure to receive compliments and to know that your stay at Westward Look was pleasant, enjoyable and we met your needs and expectations.
Best Regards, David Yamada, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Westward Look Wyndham Grand Resort and Spa

Also Known As:
Westward Look Hotel Tucson
Westward Look Hotel
Westward Look Tucson
Westward Look
Westward Look Resort
Address: 245 East Ina Road, Tucson, AZ 85704 (Formerly Westward Look Resort)
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Tucson
#8 Top resorts Hotel in Tucson
#8 Luxury Hotel in Tucson
#20 Business Hotel in Tucson
#24 Family Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westward Look Wyndham Grand Resort and Spa 4*
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