I tried to take advantage of Tanque Verde's advertised 50% off black friday/cyber monday special - supposed to be 50% off their published rates. I reviewed their rates and availability before deciding to book two rooms for our family. When I called to book, "Bea" told me the rates on their website were wrong (too low) but that she thought they could honor them. Bea "put us in the system", taking names, addresses, phone numbers and emails, to hold the rooms/dates until she was able to talk to her supervisor to confirm they would honor their published rate, mistaken thoguht it was. She promised to call me back that same day or the next morning at the latest to confirm the rate and take my deposit. That was 5 days ago. I checked caller id to make sure they didn't call and simply not leave a message. I emailed yesterday for a status as well. No communication from them whatsoever. I guess we all know what the answer is on the rates.
I don't care so much about them not honoring their rates and discount - if I had gotten the promised call back, I probably would have gone ahead and booked at the "Normal" rate with the discount if that was their decision. I am much more upset about them leaving me hanging without a response. I have no idea if I have vacation plans now or not, and I feel like they are dealing with their mistake by simply "dodging" my inquiries. They are the ones who published the rate and the special discount. I have been treated in a very inconsiderate and unprofessional manner, and Tanque Verde shoudl be embarassed.
- Official Description (provided by the hotel):
- Tanque Verde Ranch Resort was named "Best Dude Ranch in Arizona" by Dude Republic in 2012, as well as a "Top Ten Family Resort" by the Travel Channel since 2007, and a "Top Five Ranch" by Conde Nast in 2008. Tanque Verde Ranch is one of America’s old time cattle and guest ranches. Located on 60,000 acres of Tucson’s most breathtaking desert landscapes, nestled amongst the Rincon Mountains and adjacent to Saguaro National Park and Coronado National Forest. Established in 1868, the superb guest ranch is recognized as the last luxurious outpost of the old west providing guests with plush accommodations, unparalleled amenities and a vast array of exciting activities such as horseback riding, mountain biking, fishing and hiking. La Sonora Spa is the perfect place for a bit of quiet relaxation, and the kids will love all the supervised children's programs! Don't hesitate – getaway at one of the premier, all-inclusive dude ranches in the country. ... more less
- Reservation Options:
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- Also Known As:
- Tanque Verde Ranch Hotel Tucson