The best part of this hotel is the location & excellent fitness facilities that are comparable to any top rated health club. I stayed at the hotel for the recent ACBL national Bridge Tournament. There were many customers who were given the wrong room type based on an apparent mis-communication from the ACBL tour company. While things understandably do happen what I found most disappointing was that 4 separate managers (including the director of operations) said that there was nothing the hotel was obligated to do to rectify the situation as the problem was not as a result of their actions. I think much like a customer who arrived at the hotel without baggage b/c the airlines lost it, I would hope the hotel would try and do something to help the customer's experience. The OMNI gave the impression that since they were sold out & in reality the guests were not likely to walk out and go elsewhere b/c of the Tournament they didn't need to try and provide any customer service other than to say that the room issue was not their fault. They could have offered credit vouchers or award points for future stays, restaurant certificates, or some other token of appreciation. For a hotel of the supposed caliber of OMNI a very disappointing experience
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- Also Known As:
- The Westin Providence Hotel Providence
- Westin Providence
- Providence Westin