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“Great service in a great location” 4 of 5 stars
Review of Omni Providence Hotel

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Omni Providence Hotel
4.0 of 5 Hotel   |   1 West Exchange Street, Providence, RI 02903 (Formerly The Westin Providence)   |  
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Ranked #3 of 13 hotels in Providence
Wrentham, Massachusetts
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“Great service in a great location”
4 of 5 stars Reviewed January 1, 2014

Stayed here for a New Year's Eve celebration. The location is terrific - downtown with a SkyBridge to the Providence Place Mall, the Convention Center and the Dunkin Donuts Center and with an indoor entrance to Fleming's Steakhouse...all very convenient when walking in late December and early January. While the hotel is a little 'worn' its clean, highly functional and the staff and service were terrific - from the valet to check-in to room service to their spectacular response to a service issue. We went to order a movie and we simply couldn't access the movie service screen. We called and in 2 minutes maintenance staff showed up. 5 minutes after that he showed up with a replacement television and 2 minutes after that - problem solved. Amazing! Need a place to stay in downtown Providence? I'd highly recommend the Omni.

Room Tip: We grabbed a junior suite which was at the end of the hall (so quiet, not near the elevators) and sp...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Providence, United States
1 review
4 of 5 stars Reviewed January 1, 2014

Room,overall inside and location great. value on stay great. but wife getting shocked by hair dryer made for shaky night of staycation. dinner and a hot tub were great so just be careful location was great many great restaurant and connected to the mall and theater could walk to everything and not worry about weather

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
68 reviews 68 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed December 31, 2013

We were there on December 30th. We got a free upgrade to a king corner room with windows on 2 sides and great views of down town. The room was comfy comfy comfy. The bed and pillows were comfy. The seating area was comfy. Using the bathroom for blow drying my hair and putting on make up was comfy. I have a vanity at home and am usually uncomfortable at hotels for getting ready but the set up in the huge bathroom just worked.

We are middle agers. We went to the movies and shopping during the day. The hotel is connected to the mall and movies without going outside making for the perfect New England winter get-a -way. We went to Twin Rivers casino at night. Good Times!

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reston, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 31, 2013

The Omni Providence provided a wonderful home away from home for our Christmas visit with family. The staff was friendly and the service impeccable. The room was very comfortable & quiet. I look forward to returning next year!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Greenwich, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 29, 2013

We love staying at the Omni. It is very convenient to Providence Place Mall via the skybridge and just a short walk to Dunkin Donuts Center and PPAC. Make sure you are not in a room near the elevators. May keep you awake! Other than that, a great experience.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, MA
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed December 29, 2013

We love staying at Omni properties and this hotel did not disappoint - very good service and the room was clean and quiet. My recommendations are for parking and for a morning coffee.

Parking - the onsite valet parking will cost $28 plus tip. However, we parked over night about 200 yards away in the Fidelity garage on Francis Street directly across from the Providence Place Mall for $16.

If you like good coffee, the coffee at Cafe Gusto was weak and watery and for $6.48 for 2 mediums, not a good deal either. There is a Starbucks about 2 tenths of a mile outside the hotel. Take the walk...

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA, United States
1 review
5 of 5 stars Reviewed December 27, 2013

I stayed at the Omni Hotel in Downtown Providence for Christmas Eve and Christmas night. I recommend this facility very much. The staff were very knowledgeable and courteous, the accommodations were excellent and the hotel was very clean. Everything was done perfectly. The gym and pool/Jacuzzi were beautiful. I enjoyed this very much.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Omni Providence Hotel

Address: 1 West Exchange Street, Providence, RI 02903 (Formerly The Westin Providence)
Phone Number:
Location: United States > Rhode Island > Providence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Providence
#2 Luxury Hotel in Providence
#2 Family Hotel in Providence
#4 Romantic Hotel in Providence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Providence Hotel 4*
Reservation Options:
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Also Known As:
The Westin Providence Hotel Providence
Westin Providence
Providence Westin

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