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“a great experience” 5 of 5 stars
Review of Omni Providence Hotel

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Omni Providence Hotel
4.0 of 5 Hotel   |   1 West Exchange Street, Providence, RI 02903 (Formerly The Westin Providence)   |  
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Ranked #5 of 12 Hotels in Providence
Certificate of Excellence 2014
Silver Spring, United States
1 review
“a great experience”
5 of 5 stars Reviewed October 7, 2013

The Omni Providence is located within short walks to Federal Hill, Brown Unv., and little Italy, all great places to visit in town. The rooms are large, well maintained and tastefully done, the bed and pillows very comfortable. Nice views of the city from my window, as requested. The lobby is incredibly beautiful and cozy. Shopping mall available through floor 2 so you can get whatever you need or browse through top end shops. Room service pricy but the food very good.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
provmgr, Manager at Omni Providence Hotel, responded to this review, October 10, 2013
Thank you for recommending the Omni Providence on TripAdvisor. We are glad you had a great stay and hope you will return soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,182 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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profmedina
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 6, 2013

I would recommend this hotel to anyone who is looking for class, comfort, and great service at a resonable price. We truly enjoyed our stay and the service that was provided to us by everyone in that hotel.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester Hills, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 6, 2013

While the Providence Omni has comfortable facilities, the staff at this hotel are poorly trained. Instead of serving guests with professionalism, most of the staff I encountered were unhelpful at best, and, at worst, completely unsophisticated in what fine hotels should be about for the guest. I would not stay here again.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
provmgr, Manager at Omni Providence Hotel, responded to this review, October 10, 2013
As evidenced by our many reviews, we do our best to provide our guests with exceptional stays and apologize that we were unable to do so in your case. This particular guest’s experience is certainly not the norm for our hotel, and we are confident her concern was addressed appropriately by the Manager on Duty when brought to our attention. Thank you for staying with us, and we hope for a future opportunity to provide you with a more typical Omni Providence stay.
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Slippery Rock, Pennsylvania
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 4, 2013

We stayed at the Omni hotel in providence RI. My husband had a conference at the convention center right next door. The location was centrally located in the downtown. The front desk workers were not overly friendly or helpful. We were not overly familiar with this particular chain or the location. The refrigerator in our room never really got cold! I called the front desk for a standard size pillow & was told they'd look around to see if they had one...& they never got back to me. The bell-hop was really friendly & gave us the most information re: the Hotel & surrounding area. Over-all it was an average experience for the cost!

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
102 reviews 102 reviews
41 hotel reviews
Reviews in 52 cities Reviews in 52 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 4, 2013

I stayed there 2 nights and the first night there was a constant loud noise like someone drilling and eventually I complained and was first told that it was late (10PM) and they will check next day. The manager offered to move me to a new room but I did not. She also mentioned that the noise was most probably from the elevator shaft. So first question If the hotel knows about this noise why are they putting guests in this room and second why dont they fix it. Next day I was moved to a lower level room on the opposite side of the elevators and the sound was much lower. I left the room in the morning with the understanding that my luggage will be moved to the other room but in the evening when I came back nothing was moved.

Lesson learned--Do not stay in the rooms which are on the side of elevators. Find a room opposite the elevator shaft

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nantucket Island
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 4, 2013

We spent one night at the Omni Providence. The lobby is lovely, with huge vaulted ceilings, nice arrangement of furniture and lots of activity coming and going. This hotel is attached via skybridge to the Providence Place Mall which is convenient for shopping needs. It's centrally located in downtown Providence and is easily accessible.

Our room was on the 15th floor of the East Tower. It was quiet and comfortable, well maintained and spacious. I found the bed to be firm and supportive, pillows were plump and comforters were cozy. The bathroom was clean and water pressure was strong. Because we only stayed one night, we did not experience any housekeeping. We did use the in-room coffee machine with a selection of Wolfgang Puck coffee and Tazo tea.

The Centro Bar had a lot of patrons for a Sunday night, low lighting made for a nice atmosphere. We also had a drink at Fandango, the Steak House restaurant. I'd recommend stopping into either or both, as they seem to have outside clientele rather than just travelers.

My only complaint would be the lack of front desk service. Upon check in, we requested a bottle of wine to be sent to our room. It never materialized. Later that evening, I called the front desk to have additional bottled water brought to the room. Eventually I fell asleep, waiting for water that never arrived. So don't count on the front desk to make anything happen. Other than that, we enjoyed our stay.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Enfield, Connecticut
Top Contributor
54 reviews 54 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 3, 2013

I stayed there for 4 nights during a conference. It is in a great location. Walking distance to most restaurants, attractions including the Water Fire, and the Providence mall is right next door. The hotel has been around for awhile so it does have character but for the most part it is clean, friendly and I would stay there again.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
provmgr, Manager at Omni Providence Hotel, responded to this review, October 5, 2013
We are glad you enjoyed your stay at the Omni Providence and found the location convenient. Thank you for reviewing our property on TripAdvisor and we look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni Providence Hotel

Address: 1 West Exchange Street, Providence, RI 02903 (Formerly The Westin Providence)
Phone Number:
Location: United States > Rhode Island > Providence
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Providence
#3 Luxury Hotel in Providence
#5 Family Hotel in Providence
#5 Business Hotel in Providence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Providence Hotel 4*
Number of rooms: 564
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Also Known As:
The Westin Providence Hotel Providence
Westin Providence
Providence Westin

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