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“Very Nice Downtown Hotel” 5 of 5 stars
Review of Omni Providence Hotel

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Omni Providence Hotel
4.0 of 5 Hotel   |   1 West Exchange Street, Providence, RI 02903 (Formerly The Westin Providence)   |  
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Ranked #5 of 12 Hotels in Providence
Certificate of Excellence 2014
Florida
Top Contributor
237 reviews 237 reviews
37 hotel reviews
Reviews in 107 cities Reviews in 107 cities
122 helpful votes 122 helpful votes
“Very Nice Downtown Hotel”
5 of 5 stars Reviewed August 3, 2013

It's obvious that Providence has worked hard to up-their-game in terms of city attractiveness - and the Omni is an excellent example of development success. The hotel is well situated on the edge of this very walkable downtown and it is connected to the very nice city center mall. The entrance and lobby area speak both quality and warmth. My room was on an upper floor and it was first rate. The bed was extra comfy and all amenities were consistent with what I expect when staying in a major brand hotel in a downtown setting. One thought - my room was on the north side of the hotel and I heard more freeway noise (I95 is very close) then I'd prefer. I'd think selecting a room on the south side might be the better idea? Regardless - I'd highly recommend this hotel.

Room Tip: South side rooms may be quieter than north side rooms due to freeway noise.
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,190 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
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English first
ND
Senior Contributor
42 reviews 42 reviews
28 hotel reviews
Reviews in 19 cities Reviews in 19 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed August 2, 2013

It was a great area to stay for the conference.
Attached to the conference center and a mall with some great shops and dining.

The staff was friendly and the room was clean and comfy.
I would stay again and recommend the Omni Providence.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRVOMNIMANAGER, Manager at Omni Providence Hotel, responded to this review, August 6, 2013
We are glad you enjoyed your stay at the Omni Providence and found the location convenient. Thank you for reviewing our property on TripAdvisor and we hope for a future opportunity to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pasadena, California
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 1, 2013

This is a nice hotel in the middle of Providence. You can walk to nearly anywhere you would want to go in the town. The staff is incredibly friendly and will go out of their way to help you.

Now that I've said the good, here's why it only received 4 stars. Parking is $18 a night which is a quite the price for downtown Providence. I've paid less at beachside resorts. Also, my room, albeit clean, seemed a bit dingy from overuse. The carpets were stained, the moldings chipped, paint looked aged and the light in my shower flickered on and off. This hotel is in need of going over.

That said, I'd still recommend this hotel.

  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann Arbor, Michigan
Top Contributor
741 reviews 741 reviews
72 hotel reviews
Reviews in 117 cities Reviews in 117 cities
421 helpful votes 421 helpful votes
4 of 5 stars Reviewed August 1, 2013

I generally will give business-class hotels in the Omni-Westin-Hilton category a Very Good rating if they provide the superior experience that such hotels promise, but don't happen to offer something exceptional that would incent me to fill in the extra circle, or have some shortcoming that would cause me to dip further town into the category choices. I stayed in this hotel two nights while attending a nearby conference, and it fulfills my requirements for the rating I've given. I also like to take walking tours in cities I've not visited before (or often; I've been in Providence before, but it's been awhile), and this hotel is centrally located for ones I found on the Internet.

Though I can't comment on value since the hotel bill was covered directly by the conference, my experience here was good, and I would definitely put this hotel on my list of places to consider for a return trip to the city.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rehoboth, Massachusetts
Top Contributor
57 reviews 57 reviews
3 hotel reviews
Reviews in 39 cities Reviews in 39 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed July 29, 2013

We knew we wanted to stay right in downtown Providence so we could walk everywhere we went for the weekend. Based on this we choose the cheapest hotel meeting that criteria on Priceline's Express Deals and were so happy that we ended up at the Omni. Valet parking was easy, the staff at reception was friendly and explained their rewards program thoroughly (getting us both in-room Wi-Fi and room service drinks in the morning for free), our room was very clean, spacious, and very importantly, very quiet. We went to the gym and my husband, who travels a lot for work, was very impressed by the size and quality of machines. I would highly recommend the Omni.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRVOMNIMANAGER, Manager at Omni Providence Hotel, responded to this review, July 31, 2013
We are glad you enjoyed your stay at the Omni Providence and found the location convenient. Thank you for reviewing our property on TripAdvisor and we look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed July 28, 2013 via mobile

We came down from boston to look at a dog and decided to stay the weekend. We booked on Priceline and the room was a great value. Staff was friendly and the room was clean and somewhat nice. The hotel is a little dated but is right on downtown. Providence is really a pretty crappy area though. We are surprised how run down everything was. The omni charges 10$ for wifi so that was super lame and so 5years ago.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed July 28, 2013

I stayed at the Omni for a conference, as it was the conference recommended hotel I didn't really choose it, but I was pleasantly surprised!
Starting with the basics: the room is very big with a huge bathroom (room 1911), and everything is spotless. The staff were super-nice & quick to respond to any request.
I signed up for their complimentary "Select Guest" membership program prior to arrival and got a room upgrade without asking for one. It also gives you free wireless internet throughout the hotel (room included) and a complimentary beverage delivered to your door in the morning at your time of choosing. Yep -- a pot of coffee delivered to your door when you wake up! GREAT touch, really made my stay.
I took a look around the fitness center and was impressed by the size -- didn't get a chance to use it though.
No problem with the elevators -- really quick up & down 20 floors and no wait.
Regarding location -- if you're there for a conference/convention it's perfect -- the hotel is directly connected to the Convention Center without going outside (and to the nextdoor mall too, which is also convenient). Not only that but the hotel is walking distance from the anywhere we wanted to be in Providence outside the conference -- cafes, restaurants, bars etc. (and good ones) are all minutes away. No noise from the highway -- I was on a high floor though.
The only 2 complaints I have is that the wireless was weak in most of the room (although there was also a wired option which worked great and was also complimentary) and that the AC unit was a bit loud and was slow to respond when I tried to change the temperature. But overall this hardly affected my stay and would definitely look to stay at an Omni next time I travel.

Room Tip: high floor = no highway noise corner room 1911 was big and had a huge bathroom
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Providence Hotel

Address: 1 West Exchange Street, Providence, RI 02903 (Formerly The Westin Providence)
Phone Number:
Location: United States > Rhode Island > Providence
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Providence
#3 Luxury Hotel in Providence
#5 Business Hotel in Providence
#6 Family Hotel in Providence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Providence Hotel 4*
Number of rooms: 564
Reservation Options:
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Also Known As:
The Westin Providence Hotel Providence
Westin Providence
Providence Westin

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