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The Providence Biltmore: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 153 Reviews
5.0 of 5 stars
46
4.0 of 5 stars
34
3.0 of 5 stars
18
2.0 of 5 stars
24
1.0 of 5 stars
31
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#8 of 11 hotels in Providence
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 289
  • Address: 11 Dorrance Street, Kennedy Plaza Providence, RI 02903
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Elegantly Restored 18-story Hotel located in heart of financial district. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant Room Service No Swimming Pool
Check Rates: $164 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of The Providence Biltmore

( 50-54 of 153 )
“What a Great Place”

The Providence Biltmore

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5 of 5 stars
Alexandria, Virginia
Sep 3, 2007

What a amazing place. The staff were so friendly and nice, I was amazing. I highly recommend this place.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cmt211's Summary
Date of Stay: August 2007
Member since: May 01, 2004
Was this review helpful? Yes No
Management Response
Michael D. Allen, General Manager - Michael D. Allen
(Management representative)
Oct 8, 2007
Thank you for your outstanding comments about the hotel and our staff. We continue to get amazing, positive compliments like this regarding the heart and soul of the Providence Biltmore.

Please rest assure, I will share your fantastic feedback with the Providence Biltmore team.

We look forward to your next visit with us in Providence, Rhode Island.

Kindly,

Michael D. Allen
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $164 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Upscale at First Glance, Flaws Up Close”

The Providence Biltmore

Aug 27, 2007

I stayed at the Providence Biltmore for a weekend ladies' conference. There were 35 ladies from my church, 5 in a room. We stayed on the 10th floor in a Jr. King Suite (2 kings with a sleeper sofa in the living room). The lobby is absolutely gorgeous, with a grand staircase, crystal chandelier and amazing frescos on the ceiling. All the staff were very friendly and knowlegable about local eateries, stores, etc. However, we did have to call 3 times to get more towels and washclothes.

The room itself was nicely furnished. It was the most comfortable bed I have EVER slept in. The room had a walk-in closet. There was a large flat screen TV in the bedroom, and another tv in the living room. Everything on the surface was great about this hotel, but when you look a little closer, you see the flaws. This hotel was built in the 20's, but updated in the last couple years. Overall, these flaws are minor, but take note:

There was peeling wallpaper in the bathroom, the bathroom door had a chunk missing from it. Also, there were no overhead lights, except for dim reading lights directly above the beds. This made it hard to see to do your hair, makeup, etc. Also, there was no refrigerator, which is unusual in a suite. The room had air conditioning that cooled the room nicely, but you could not change it. The hotel controls each room, there is no thermostat in the room itself. The hallways were always very warm. There were 4 elevators that moved quickly. I would have liked to use the glass elevator in the lobby, but it wasn't working the weekend we were there.

We looked at going to the McCormick and Shmicks Seafood Restaurant that is in the hotel, but found it too expensive. We ended up going 2 blocks to Joe's Grill. It was wonderful seafood in a cozy atmosphere, with much cheaper prices! It's on the side of Providence Place Mall. There is also a Starbucks in the hotel. The one morning I went there, there were only 2 ladies' working and the line went out the door. They should have had more workers knowing a convention was in town.

Overall, I would stay there again. The flaws were minor compared to the overall atmosphere of this hotel. It's in a great location, 2 blocks to the mall and one block to the Rhode Island Convention Center. You can also catch a trolley tour right outside the hotel.

  • This TripAdvisor Member:
    • Liked — The Bed - so comfortable!
    • Disliked — Had to call 3 times for more towels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LvRofBeaches's Summary
Date of Stay: August 2007
Traveled with: Large group or tour
Visit was for: Other
Age group: 25-34
Member since: July 06, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Tourists
I do not recommend this hotel for:
Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Business meeting / Event, Shopping
Was this review helpful? Yes No
Management Response
Michael D. Allen, General Manager - Michael D. Allen
(Management representative)
Oct 8, 2007
Thank you for your recent feedback. We appreciate your positive notes on your stay, specifically the beds, television and your overall positive impression of our guestrooms.

Our Director of Engineering has reviewed the items you mentioned. Each room does have individual air conditioning/heat controls and we are printing a card to make it more convenient for guest usage.

This specific weekend you stayed with us, there was a citywide convention taking place. The Starbucks located off of our lobby area is one of the most popular ones in Providence. The busy weekend created an unusually high volume of customers that morning. I have shared your comments with the Starbucks Manager for future staffing on citywide convention weekends.

Thank you again for your comments. We very much look forward to your return visit.

Kindly,

Michael D. Allen
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $164 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great overnight get away”

The Providence Biltmore

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5 of 5 stars
Stafford, CT
Aug 21, 2007

We took advantage of the Water Fire package and what a great deal it was! My family & I stayed at the Biltimore last year around the same time and knew the hotel was outstanding so I knew when I got two other couples together to go this year we couldn't go wrong. The package stated that the rooms would be on the smaller side which they were but how much time do you actually spend in the room? When we arrived we were given a "goodie bag" to go along with the package which consisted of breakfast for two for the next morning, a disposable camera, flash light & a few other things. How cool is that?
The hotel is in a wonderful area within walking distance to the Water Fires, bands that play on the street corners, bars and if you really need to shop, a four story mall.
My sister in law was even given an upgrade to a suite since her room wasn't ready which totally made her stay as she doesn't get away hardly at all.
Just a wonderful place to stay.

  • This TripAdvisor Member:
    • Liked — The king size bed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berts06's Summary
Date of Stay: August 2007
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 35-49
Member since: June 21, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Tourists
I do not recommend this hotel for:
Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Great food / Wine, Concerts / Music festival
Was this review helpful? Yes No
Management Response
Michael D. Allen, General Manager - Michael D. Allen
(Management representative)
Oct 8, 2007
Thank you for your wonderful comments regarding your Waterfire weekend with us. The Providence Biltmore has one of the most exciting and rewarding Waterfire hotel packages in the city. We are thrilled that you experienced such wonderful value in this package.

We also want to take a moment to thank you for your positive comments on your guestroom, our outstanding staff, our valet services and your overall great experience.

We look forward to your return visit and thank you for the opportunity to host your weekend stay at the Providence Biltmore.

Kindest Regards,

Michael D. Allen
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $164 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Wow! Like going back in time to a more gracious era”

The Providence Biltmore

Aug 15, 2007

The Providence Biltmore is a gorgeous historic hotel. The lobby, common spaces, and hallways are beautifully decorated in styles of the 1920s. We were worried that the furnishings and the fixtures of the room might be run-down, but they were just a bit shabby -- the high ceilings and big windows more than made up for it. Staff were very nice and helpful, valet parking was speedy, room service was great. Really nice big bathrobes! Altogether, a great experience -- like going back in time.

  • This TripAdvisor Member:
    • Liked — beautiful historic building
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
globalistDc's Summary
Date of Stay: August 2007
Traveled with: Family with teenagers
Visit was for: Other
Age group: 35-49
Member since: June 27, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Other
Was this review helpful? Yes No
Management Response
Michael D. Allen, General Manager - Michael D. Allen
(Management representative)
Oct 8, 2007
Thank you for your comments, specifically your notes on our gorgeous historic hotel as you stated. We do have one of the most beautiful lobby's in the country. The architecture is one of a kind and we are very proud of the historic elegance of the Providence Biltmore.

We are also delighted that you experienced our wonderful staff that represents our continued commitment to excellence in every detail.

We truly look forward to your next stay with us.

Kindly,

Michael D. Allen
General Manager

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $164 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“The Biltmore's the Best!”

The Providence Biltmore

Save Review
5 of 5 stars
patchogue
Aug 9, 2007

I chose the Biltmore starting with the proximity to Johnson & Wales University which we were visiting. It was one of several hotels within walking distance. Then I saw the photos on-line at Expedia and they sealed the deal. It was like walking into a movie from the 30's or 40's - it felt like old Hollywood glamour. The lobby is just beautiful and the rooms are comfortable and luxurious. We didn't want to get out of the beds and leave in the morning. The staff could not have been more accommodating or friendly - greeted us like royalty and gave us directions all over town and recommendations for restaurants. We ended up eating right at the restaurant in the hotel, which was great - McCormick & Schmicks. They also have a huge Starbucks right there. I had to wait in the lobby for my daughter to come back from orientation and I watched the staff help a lot of people and they treated everyone wonderfully. You have to pay to park ($22) at any hotel in Providence, but you can leave your car there until 4:00 even though check out is 12. They stored our luggage too. I can't recommend the Biltmore highly enough.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
calevas's Summary
Date of Stay: July 2007
Member since: August 09, 2007
Was this review helpful? Yes No
Management Response
Michael D. Allen, General Manager
(Management representative)
Mar 19, 2008
On behalf of everyone here at the Providence Biltmore, we thank you for your outstanding comments. We are happy to hear that you enjoyed your stay and are also very glad to know our staff extended their services to insure you had a first class experience.

The Biltmore is a historic hotel established in 1922. With over 85 years of history and even the most sophisticated traveler has enjoyed staying with us. We have hosted many celebrities, politicians and diplomats that have experienced our world class service. There are many great restaurants, shopping areas and historic sites that are in close proximity to visit.

We hope that your next visit to Providence, when visiting Johnson and Wales University, you will continue to stay at the Providence Biltmore.

Please feel free to contact me directly either by email at mallen@providencebiltmore.com or my direct telephone number which is 401-455-3010 if you would like to speak with me directly or need any future assistance with your next reservation.

Kindest Regards,

Michael D. Allen
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $164 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of The Providence Biltmore

( 50-54 of 153 )
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The Providence Biltmore Also Known As

Address: 11 Dorrance Street, Kennedy Plaza, Providence, RI 02903