Got to Providence after flying from Los Angeles to Boston, then rented a car for the drive.
Arrived during a festival with street closures. The closed streets surrounded the hotel. We were on the phone for about an hour and a half. I am not exaggerating on this. Getting wrong directions. Being told to turn down streets that were blocked. Told to get back on the freeway east for two miles and turn around only to find the exit blocked. Told to double park on a crowded street and walk to the valet. Told to find a place to park on the street and walk in (there were no spaces as the festival was in full swing). Hotel had no clue how to guide guests to the hotel. Finally I asked if I could pull into a garage behind the hotel where the valets park the cars. Was told this was OK and that a valet would meet us. Parking attendant told me to leave or she would be calling the police. A valet showed up and told me to go back and turn down some streets that were blocked. Finally asked the valet if he could just take my car. We got our own bags out and schlepped them down the stairs and around the corner. When we arrived the requested room type was not available. I was travelling with my 15 year old daughter and needed two queens. Requested a rollaway, but it never arrived. We found ourselves unable to relax in the space after our traffic ordeal and dealings with surly uninformed staff. Requested to speak with a manager on duty, but contact was not forthcoming. Used the toilet once and it blocked up. This was the last straw. We made reservations at a nearby hotel. They wanted us to wait to speak with a manager before checking out, but the manager was unavailable. I finally said "We're tired, we're hungry and we just want to leave." Someone went back to the manager and they let us go. Nobody was there to take our bags to the valet. Valet offered no assistance with loading the trunk.
Arrived at our replacement hotel where three separate bellmen asked if they could be of assistance with our bags. Once checked in we could feel the tension go away.
Cancelled my reservation at this place for July and September. Will never return.
Had an excellent experience at the Renaissance.









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