I stayed at the Hilton for Waterfire weekend. Stayed in a king-size room on one of the middle floors, the view wasn't that great because we weren't that high. The room was wonderfully decorated, the bed super soft, comfy and clean. The bathroom finishes were great, and the room was cleaned each day. I thought the staff was polite and friendly, and it was very close tot he mall and the waterfire area.

My only complaints would be that the parking fee was a bit much considering how much the rate of the room was, and that you had to pay for wireless internet.

I believe this hotel used to be a Holiday Inn. Besides some new artwork I don't think the Hilton did anything to improve this hotel. I've stayed in Holiday Inns that are more comfortable than this place.
There is a serious lack of attention to detail for the guests. When we arrived in our room on the 12th floor at 7pm there was garbage from someone's takeout order sitting in the hallway. That garbage was still there at midnight. In our bathroom, we thought it was weird that we hadn't been given a new roll of toilet paper. There was seriously enough for one use left on the roll and I had to change it. At 6:30 am the alarm went off LOUD. We had not set it and were really bothered by the fact that the hotel staff had not set the alarm to the OFF setting. The TV only got 4 channels: ABC, CBS, Fox, and the main menu channel where you can order movies. There was a weird knocking noise in the room, so obvious that my fiance checked the door twice because he thought someone was knocking! When we ordered room service breakfast we were once again dissapointed. The food was cold. I ordered a belgian waffle and asked them to cook it so that it would be a little extra crispy but it was soggy and flavorless. I also asked for well done bacon and it was gelatinous. They did mange to burn my fiance's pancakes though. They also forgot to bring our 2 glasses of orange juice. When we askded the man who brough the food to us to bring us orange juice, he asked if we were sure. Um, yes, it's breakfast time and yes we are sure we want juice. I think he was mentally challenged. Perhaps the worst part of the night was the bed. SO uncomfortable! It was squishy and you couldn't blink without the other person in the bed feeling it.
I've stayed in my share of low budget hotels and this Hilton is right on par with them even though the lobby looks nice and they have a nice restaurant (staffed by loud abnoxious teenagers who leave a mess on the bar). This stay reminded me why I like Hyatts so much. Don't waste your time and money at the Hilton in Providence. The only good thing about this place is the location. Still I'd recommend the Biltmore or Courtyard Marriot.

This was the third time I stayed at the Hilton. On my previous trip, there was no water so they shuttled me over to the Westin to shower. Of course I was late for my business appointment and the situation was not helped by the valet not being able to locate my car for 15 minutes.
I decided to give them another chance. After I returned home, I realized I left some clothes in the room. I left a message with Housekeeping yesterday and have had no response. I have called 4 times today and have encountered enough run arounds to cause me to go to Trip Advisor to vent my frustration.

Pros: Comfortable beds. Nice sized rooms. Very clean. Good location convenient to downtown and Federal Hill. Helpful staff. Free shuttle to immediate area (pending availability).

Cons: Ask about construction noise from nearby building. Had to move rooms to the opposite side of the building after the first night. After that, noise was fine. $10 per day internet fee should be free; what a rip off. HD TVs in room but there are no HD channels available.