I was here as a primary organizer of a conference. During the planning stage, I was really dispointed by the lack of detail, the disorganized manner (often misplaced things and forgot communications) of the Sales Manager, Jennifer. (This is the only reason I rated it a 4 instead of 5)
However, when I arrived at the hotel, I was immediately greeted by Lorraine, Director of Banquets, who was magnificent! Every detail, every wish was cheerfully carried out by her and/or her staff (Anthony, Tiago, and others). Evan (room coordinator?) made sure all the rooms were assigned in a convenient manner. Nick, at the front desk, was pleasant, efficient and competent. Everyone: (housekeeping, food service) was more than helpful and always had a positive cheery attitude! I was pleasantly surprised, considering my initial experience. I would recommend this hotel for anyone else planning an event because of Lorraine Longano,Director of Banquets, and the banquet staff. (Just keep an eye on details and correspondance when planning with "Sales.")
Rooms are comfortable with big fluffy beds and lots of pillows. It's a convenient location and easy to get to.
King beds are very big and comfortable. Ask for a King room.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your kind words about Lorraine, Evan, and our banquet staff. We are thrilled that you enjoyed your conference.
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I will follow up with the sales team regarding your comments. Your concern with the communication is definitely the exception rather than the rule at the Hilton Providence. Please accept our apologies.
Please contact us directly if we can assist you with your future traveal plans. We would enjoy hosting your conference again in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.