I just came back from a trip to Providence to visit my daughter for Parent's Day. I booked this hotel through Priceline for $80 and was really happy (since we paid much more than that last year for a B&B that was 15 miles away). However, I got a bit concerned after reading the relatively bad reviews for the hotel here. So, after a weekend stay - here's my opinion....
Good Points:
The staff was extremely friendly and courteous - always asking if everything was OK. I checked in during the morning (about 10AM) and the room was not ready yet, but they were very nice and within about 20 minutes got me a room.
The room was quite nice - plenty of space and very clean and comfortable. It had an ironing board, coffee machine, wireless internet, air conditioner that worked fine, shower head that worked great. Everything was very cosy.
The booking through priceline was very smooth - they had everything in place and there was no trouble checking in or checking out.
Location is good for visiting Brown (a nice 15-20 minute walk to campus) - all very pretty residential streets once you pass through the underpass.
24 hour shuttle to anywhere in Providence....but beware (see below)
Bad Points:
The location is right off a highway ramp that is in the middle of construction. The construction at the moment is far enough way that it is not too noisy, but there are traffic cones all over the place on the ramp making it awkward to get around into the entrance. The 2 blocks immediately surrounding the hotel are industrial and an underpass. Once you get away from those blocks everything is fine.
The walls are somewhat thin. You are right next to the highway, and you can definitely hear some highway noise, but it's not so loud that it's disturbing at all - more like a very soft muffled hum.
The Shuttle.....
Ah, here's my issue with this hotel. Although the concept is good, they should either modify it to have a fixed schedule, get more/better people to run the shuttle, get another van to have as a shuttle, or get rid of the shuttle. In short their execution of a shuttle system isn't working.
The staff was all very friendly upon check in - giving you the number to call anytime as to where you are and they will come and pick you up. The outgoing shuttle leaves every hour on the hour during the day (on request at night).
Here's my story on the three times I used the shuttle....
1) I called from my daughter's dorm room which was right next to the intersection where I wanted to be picked up. At about 11PM I called the number they gave me (which they said went right to the front desk) - 20 rings & no answer. I waited about 2 minutes and called again - another 20 rings & no answer. I waited another 2 minutes and they answered on the second ring. They took down the interesection I wanted and said the shuttle would be there in 10 minutes, and indeed the first night it was there right when they said it would be. I was a bit concerned that no one was answering at the front desk at first but.....
2) I called the next night at about midnight - they answered on the second ring and after a bit of confusion as the cell phone got disconnected and I called back they said it was on its way and should be there in just a few minutes. While I was talking to them I could hear the phone ringing twenty times in background. I rushed out the dorm room to the intersection and waited - about 20 minutes. I called back, and got a strange kind of hemming and hawing from the clerk who was very cordial but said the driver must have not been able to find the right intersection, and wouldn't be able to come back for quite a while (the hotel was only a mile from campus) and so they were sending me a cab. They gave me the name of the cab company and said it would be right there. After about another 20 minutes a car, with no markings comes by and stops near the end of the block. It's only distinguishing feature was a pine-shped car deodorizer hanging from the inside mirror. After a couple of minutes the driver pulls up to me and asks if I am going to the hotel. I said yes, but said they had asked me to right for a particular cab company - yes, she said that was her, and that she used her personal car for her taxi, and I indeed did see a meter in the car. The cab took me to the hotel, although it was quite evident that the cabbie had never taken a fare for the hotel this way before. I checked with the front desk when I got there about taking the shuttle into town (since I had my luggage) the next morning. They said to just show up 5 minutes before the time it was scheduled to leave.
3) The next morning I checked out and went down to the shuttle. The shuttle driver asked if everyone was going to Brown. 5 of us said yes, 3 others said no. He said he would take all the Brown people first. Two of the others said they had a bus to catch at the bus station and had reserved the shuttle the night before to make sure to get to the bus station on time. The driver said sorry, but he had to do the Brown trip first, but he would be back in plenty of time (after the night before I wanted to yess to the other people - Take a Cab!). On the way to campus the driver told the other three people that the intersection they asked for didn't exist (it clearly did) and told me that my intersection wasn't on the Brown campus (it was, but I let him drop me off a block away near the main archway).
In short - the hotel is fine - but if at all possible rent a car and avoid the shuttle. Otherwise you should be just fine.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, Girlfriend getaway, People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene