Nicely appointed property, but service needs help.
My first room was on concierge floor but was located next to a broken exhaust fan that vibrated and squealed loudly and couldn't be fixed. So they moved me to another room - a smaller one not located on the concierge floor, without the ameneties. Not a problem even worth mentioning, if it were the only one...
Concierge lounge's hostess was in a very bad mood - didn't greet or smile, spent most of the time in the kitchen and served warm food - warm cheese, warm salad, and lukewarm meatballs (warning!).
Went to bed and found sheets weren't changed from last guest. Ewww. Although i was extremely displeased i felt bad for the guy who was sturggling with changing them and helped him.
A Marriott Gold guest should not be changing the sheets in her room in a downtown Renaissance at 11:30 at night. That's just wrong.
I heard and read good things about this hotel and was looking forward to closing out a busy week on the road in luxury and comfort, but that's not what i got. Perhaps i just hit it on a bad night or during a management transition? It Doesn't really matter, because I will not return to this property.
I've stayed at pretty much all the downtown Providence hotels, and IMO, the Marriott Courtyrad is the best.
Get a room at the Marriott Courtyard on other side of mall - it has clean rooms and great staff
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank-you for your feedback and I do apologize that we gave you this impression during your stay. As we are currently #1 on Trip Advisor and currently rated 18 of 88 hotels in the Renaissance Brand for Overall Guest Satisfaction, it is highly unusual for a guest to have a challenge with each and every service we provide at the hotel. I do apologize if we somehow gave you that impression. I understand we did offer you complimentary accomodations because of your feedback and awarded you additional Marriott Rewards points because of your perception.
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I can assure you that we strive to be #1 in all we do and this is reflected in our current rankings on both Tripadvisor and with the Renaissance Brand.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.