My wife and I have traveled all over the world, but rarely have we experienced the type of exceptional personal service that we received by so many members of the Stanley Hotel staff.
Here are a few examples:
At our first night's dinner we discussed a hike that we were planning to do the next day with our server, April. The hike (flattop mountain -which I highly recommend) takes about 5-6 hours, so we knew we would need an early start. What we did not know was that the trailhead parking lot (Bear Lake) fills very early and that if we did not arrive at the Park prior to 730/8am we were unlikely to get a parking spot. We also were unaware that the Bear Lake road is closed from 9am - 4pm for construction. April informed us of all of this pertinent information. Had we not known this, our next day would have been a nightmare. Instead, we used her info and had a perfect day.
We had planned to shop for hiking supplies the following morning (it was now 10pm). After speaking with April we realized that we would not have time to shop, buy a Park pass and get to the trailhead prior to the Lots being full/closed. So, we went to the front desk where we met Andras. Andras was able to get us a Park pass (same price as if we had waited on line to buy at the Park) and also informed us that the Safeway supermarket was only a 5 minute walk and was opened until midnight. Armed with this information, we walked to the Safeway and got our supplies.
So, if not for April and Andras, we miss out on the best hike of our vacation.
The dining room was also wonderful. The executive chef is superb and quite creative. Some of the dishes that we loved were the Shishito peppers, Duck sausage and kielbasa/spaetzle appetizers, and the rib eye and lamb entrees. To be fair, I did not love the "famous" meatloaf. To me it felt more like a giant pate than a true meatloaf.
The wine list is also superb in that it is very well balanced with a large number of relatively inexpensive wines of good quality and some higher end wines that were not excessively marked up from cost. We very much enjoyed getting to know John, who handles the wine program. He was extremely personable and very knowledgable about both the menu and the wines. The restaurant definitely deserves its Wine Spectator award of excellence.
Casey, one of the hostesses, also went out of her way to look after us during our stay -even going so far as to arrange the semi-private, wine room for a romantic dinner on our final evening at the Stanley.
I cant remember the last time that I stayed at a hotel and left my visit remembering the first names of so many staff that were SO helpful to us. The list could go on. Jeff at the front desk and Ryan at the outside bar also went way out of their way for us.
In terms of the rooms, we had a Mountain Deluxe King. These rooms are quite spacious with a big bathroom and plenty of drawers and closet space. They also have a nice view of the Park.
The only downside of the room is the lack of Air Conditioning. There were 2 portable fans in the room and a ceiling fan, so I cant fault the hotel. But, there were a few warm nights during our stay and even with the windows open and the fans running, it was a bit warm. But, this is a 100 year old hotel, so no complaints.
The only drawback of the hotel (for those looking for a quiet destination) is that it is extremely popular as a tourist destination for people taking "ghost tours". On our first day we were shocked at the volume of people pouring through the lobby. But, after that we hardly noticed, especially since most of the tourists are gone by 5pm, so if you are in the Park during the day, you don't notice too much. By our 3rd day, we actually found the whole "ghost tour" thing amusing.
In summary, the Stanley way exceeded our expectations and we look forward to our next visit. The management of this hotel deserves the highest marks for putting together, arguably, the best hotel staff I have ever had the pleasure of dealing with.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wow! This is the kind of review that makes me excited! All of the people you mentioned do a fantastic job, and some have only been in their positions a short while! I am thrilled that your stay was extraordinary, and have certainly shared your kind words with the entire team. Thank you very much, and we hope to have another opportunity to serve you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.