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“Excellent.” 5 of 5 stars
Review of Stanley Hotel

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Stanley Hotel
3.5 of 5 Hotel   |   333 Wonderview Ave, Estes Park, CO 80517   |  
Hotel amenities
Ranked #15 of 29 hotels in Estes Park
Salt Lake City
2 reviews
“Excellent.”
5 of 5 stars Reviewed November 14, 2012

Really fun hotel. Great atmosphere, especially if you are interesting in the ghostly tales of the hotel. Creates a great vibe of comraderie among the guests. And there are few places as pretty as Estes Park.

Room Tip: If you want a quieter room then book a room in the Lodge instead of the main building. I didn't...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew_Lauzon, Manager at Stanley Hotel, responded to this review, November 19, 2012
Thank you very much for your kind words! We do have a one of a kind property with great ambiance! Hopefully we will be fortunate enough to play your host again in the future! Thank you very much for your business!
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966 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (395)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Any
English first
Colorado Springs, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2012

When making reservations ask for Janette Aragon. Janette helped us arrange reservations for a large party and simply did a super job! In arranging this event, I had to deal with several people at the Stanley, Janette was simply the best of all the individuals and most professional. She simply shined!

Room Tip: When making a reservation, ask for Janette Aragon
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew_Lauzon, Manager at Stanley Hotel, responded to this review, November 19, 2012
Janette is a great pleasure to work with and goes above and beyond when it comes to guest service! She actually won our internal Cirque du Soleil contest for delivering exceptional guest service! I have shared your very kind words with her! Thank you!
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London, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 11, 2012

We paid over $300 for a deluxe king room on the second floor at the main hotel and while the hotel is beautiful from the outside, the room was disappointing. We booked a room with a "jacuzzi" for an extra $80 only to find out that it was a regular tub with jacuzzi jets. (When I complained the woman at the desk was very accommodating and showed us another room, so that was nice). For such a high price I assumed there would be some amenities in the room such as a coffee maker or mini-fridge or a sink and tub that actually drain but got none of those things. Also, for most of the day there were loud tours going on right outside our door!

Room Tip: If you want to see the hotel I suggest taking a guided tour (which is pricey) and staying at a cheap...
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew_Lauzon, Manager at Stanley Hotel, responded to this review, November 19, 2012
Thank you for your constructive feedback; although disappointed that the room was not up to your standard, your response helps us to make our product better. We have changed the format for our tours to maximize the hotel guest experience, as well as our tour guest experience, and i think our new Stanley Tour accomplishes this. I was pleased to hear that our staff was efficient and accomodating towards your needs. Thank you again for your business.
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Northumberland National Park, United Kingdom
Top Contributor
61 reviews 61 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 11, 2012

We stayed in a classic queen room on the 4th floor of the main hotel, room was quite small with no coffee making facilities or fridge but did have a nice outlook to the side. Parking is either at the front or back of the hotel and can be a bit of a trudge if you have a lot of luggage.
We checked in just after 4pm, we were advised to book a table in the restaurant which we attempted before locating our room, this aspect was our biggest letdown.
After a long day's drive to the Stanley we were disppointed as guests to only be offered 2 times to dine, 5:30 or 8:30, having been on the go since breakfast without refreshment we were looking forward to having time to unpack, relax a little whilst getting ready for our meal, explore the hotel and perhaps enjoy a pre meal drink. The later time slot was just too late for us to eat, the early time meant we had to rush to get our luggage out of the car, find our room, negotiate past ghost tourists, shower, dress and make it down to the restaurant all in about 1 hour.
When we arrived at the restaurant we tried to book a more preferred time for the following evening but had the same difficulty. We expressed our dissatisfaction to the maitre d and hotel management whilst staying there and a resolution was offered and accepted by us. We strongly recommend anyone going to stay to call ahead and reserve a table in the restaurant at their preferred time to avoid potentially similar disappointment.
The menu and service in the restaurant are wonderful, fine selection of wines to choose from and compliment the food.You can also eat in the bar but the ghost tours tend to invade this area and it doesn't have quite the same ambience.
The interior of the hotel is wonderful, lots of history & artefacts to see, however the hotel seems to have its main focus on the ghost tours and could benefit from paying a bit more attention to the comfort of staying guests.

Room Tip: 4th floor is interesting to stay if absorbing the ghost elements
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew_Lauzon, Manager at Stanley Hotel, responded to this review, November 19, 2012
Thank you for your trip across the pond to our hotel! We are fortunate to have a busy restaurant, and I realize that this was not well for your visit, but i am pleased that you did enjoy your meals whilst there. Our property does have a lot of fantastic history and charm, I appreciate you taking time to provide your feedback- it certainly helps us as strive towards an unrivaled presence. Thank you again for your business!
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Chicago, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 9, 2012

The Lodge at the Stanley hotel is the place to stay if you are planning a trip to Estes Park. It has been completely redone. Midge Knerr who oversees the Lodge has done an amazing job with all the details. Right down to the fresh baked goodies that they serve every morning in the dining room. Even the jams and the granola was homemade and there were fresh baked cookies and tea in the afternoon. There is a beautiful front porch with comfy seating to read, relax or just enjoy the mountain views. The rooms have been redone too. This was my first visit and hopefully not my last. Thank you Midge!

Room Tip: Corner rooms have windows on two sides of the building. It helped with the breeze.
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew_Lauzon, Manager at Stanley Hotel, responded to this review, November 19, 2012
You said it best- Midge does an amazing job! It is definitely a more relaxed and quiet environment at the Lodge, which does have very comfy seating on the veranda! We hope to see you again in the near future as well! Thank you so much for your business.
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Slingerlands, New York
Top Contributor
390 reviews 390 reviews
81 hotel reviews
Reviews in 130 cities Reviews in 130 cities
217 helpful votes 217 helpful votes
5 of 5 stars Reviewed November 8, 2012

The Stanley was highly recommended to me, and I frankly had no idea what to expect. I knew it was beautiful, supposedly haunted, but that's all I knew going in. Walking up the stairs into the lobby takes your breath away. It is wonderful that this is an historically preserved building, as it is typical of construction that is not done any more. The layout is original, with a billiards room, the music room. You can read the history and the prior usage of these rooms. The hotel still has the original elevator, however thankfully modified to make it modern. The service at the front desk was efficient and businesslike.

My room was on the fourth floor, which is supposedly the most haunted. Finding the room was a bit difficult as the direction signs on the floors point to even and odd rooms, (see photo). I had a standard queen room. The room was small, I would guess about 12 x 12. There was a small bathroom with a good shower, and a closet. There is no air conditioning, however you can open the windows which is also unusual and the room was a comfortable temperature. I found the bed hard and somewhat difficult to sleep on. There is good, free Wi-Fi.

Come here as much for the mystique, the history and the beautiful old building as much as for the rooms. "The Shining" plays continuously on channel 42, and there is a whole section of the gift shop devoted to memorabilia of the movie.

I would do it again in a heartbeat!

Room Tip: The fourth floor has the reputation as most haunted......
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  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew_Lauzon, Manager at Stanley Hotel, responded to this review, November 19, 2012
It is always great to hear positive reviews! Thank you so much for visiting, I believe our property has a lot of the charm and mstique that you mention. Yes, the room direction does take a little getting used to (I had to learn this when I first started), however, I think it only adds to the charm! Thank you very much for you business.
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Bayou Vista, TX
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 8, 2012

This is a wonderful vacation spot. My sisters and I spent two nights here, enjoyed the marvelous scenery, extremely informative and entertaining tours at the hotel, and relaxed a wee bit in the hotel's great bar. I hope to return for another visit soon. Our rooms were very very warm, but okay with the windows open. I was impressed by the wonderfully helpful staff!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew_Lauzon, Manager at Stanley Hotel, responded to this review, November 19, 2012
It's great to hear how helpful our staff was during your visit, and we certainly appreciate your feedback. We hope to see you and your sisters again in the near future, thank you so much for your business!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Stanley Hotel

Address: 333 Wonderview Ave, Estes Park, CO 80517
Location: United States > Colorado > Estes Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#13 Family Hotel in Estes Park
#14 Romantic Hotel in Estes Park
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Stanley Hotel 3.5*
Official Description (provided by the hotel):
The Stanley Hotel is a luxurious historic landmark hotel in a spectacular mountain-view location, offering old-world charm matched with the latest of modern amenities. Take a ghosts and history tour... Enjoy free wireless Internet access throughout the property... Indulge in our full-service spa... Experience Cascades Restaurant... Savor a Starbucks’ Coffee... Or just relax and enjoy the view from your luxurious room, suite or private villa! Come, experience The Stanley Hotel: 7,500 feet above the ordinary in beautiful Estes Park, an hour from Denver and minutes from Rocky Mountain National Park.The Stanley Hotel is a luxurious historic landmark hotel in a spectacular mountain-view location, offering old-world charm matched with the latest of modern amenities ... more   less 
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Also Known As:
Stanley Estes Park
Stanley Hotel Colorado
Stanley Hotel Estes Park Colorado

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