I have never written a review. Generally my husband and I are satisfied with even the modest accommodations. We chose Estes Village Inn as a base to begin our tent camping through the Rockies and beyond. We stayed 2 nights, 6/20 & 6/21 It couldn't be worse than sleeping in the woods, right?...
Forget about the filth and the garbage strewn all over the grounds. I promise if you stay here, your reservations will be screwed up and you will be double billed. When we checked in, the unhygienic, barefoot, lady behind the counter was on the phone trying to solve a double-billing issue with a previous guest. That should have been a red flag. The following day after exploring RMNP we returned to our room only to have our key not work and the window WIDE OPEN. We went to the desk to be confronted by a clueless man who was on the phone with a guest trying to solve a billing dispute. The worker handled it rudely and hung up on the guest. We just wanted to get into our room and see if anything was missing, but he tried to convince us we only had reserved one night. ALL OUR STUFF WAS STILL IN THE ROOM!! (We hoped) He argued and fumbled through slips of hand-written notes to prove his case. So unorganized and unprofessional. I showed him proof of my reservations on my Iphone and how much I was charged. Finally he gave us a functioning key and we ran back to our room. Fortunately nothing was removed, but the open window was unsettling. We couldn't wait to leave this place. Upon returning home today, I am not surprised to see THEY BILLED US TWICE!! UNBELIEVABLE!! I dread calling them tomorrow morning. This is the MOST POOELY RUN OPERATION I HAVE EVER ENCOUNTERED IN ALL MY TRAVELS. I should have believed the poor reviews and saved myself the headache.
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- Also Known As:
- Super 8 Estes Park Hotel Estes Park