My daughter and I went to Estes Park Wildwood Inn for a much needed long weekend of pampering and relaxing. Before we left for our trip my credit card had been charged for all the spa services without notifying me that the charge was being applied to my card. We were not aware of this until we received our bank statement. When we arrived I paid my balance due and as far as I knew I was paid in full. After arriving home I received an e-mail from them stating that they had charged my card for another amount stating that was for the balance of my stay. I phoned and spoke with the owner and she stated that they had charged us the wrong amount for our spa services and were correcting that. I let her know that she should have contacted me first and discussed the circumstanes for the additional charges with me. After her further review she discovered that when correcting their first mistake they had made another!! When correcting their second mistake I still had a balance due, which she charged to my card also. I did not dispute the charges but I disputed the unethical way they handled randomly charging my credit card without my knowledge. The owner Cindy Liddell was very unprofessional, rude and threatening via phone and e-mail, stating that I left owing them a balance due, when to my knowledge I paid the balance due when I checked in and as far as I knew had no balance. Ms. Liddell will destroy her business with the less than professional way she handles her business. If you are concerned about your credit cards being charged randomly do not stay here!!

The staff was friendly and courteous. The views were unbelievable. The wildlife was amazing. Getting a reservation was simple and fast, and the rates were great. My room was quiet and clean and stocked with everything I needed. I really enjoyed the hot tub and the wood burning fireplace. I only live about 50 miles away and I will stay there again. I can't say enough good things about Wildwood Inn.

I took my girlfriend up to Estes for a romantic getaway and got what I paid for.The first night we were there we saw three massive elk out the back of the suite. The service was great and we had a blast. The view off the balcony was amazing and sitting in the hot tub under the stars made the whole trip. I would highly recommend this location. We had a great time and will see you next year.


Room #25 1-2-08

In February, we watched the sunrise from our deck, turning the high peaks rose pink, then gold. The bright sun made morning snowshoeing in Rocky Mountain National Park comfortable, the views spectacular, although occasional powerful winds made some of the exposed areas challenging. The snow was 4’ deep above Bear Lake, but the trails were packed and easy. We would return to Wildwood in the afternoon to relax tired muscles in our hot tub, still marveling at the view. Two herds of elk grazed on the lawns below us. A coyote trotted down Bear Lake Road. Mule dear watched us pass by on the Two Owls trail. Something cat-like (a lynx?) slinked down the bank to the river at dusk.
The town of Estes Park is more relaxed in winter, the merchants very happy to chat and give advice, the restaurants quick to seat and to serve. After dinner, we would return to Wildwood to sit in the hot tub in snow showers, waiting for the sky to open to a sea of stars, the clearest and blackest sky imaginable.
Wildwood itself was, as always, perfect. The heat was even and comfortable, aided by the gas fireplace. The small microwave and refrigerator kitchen was just right for our needs. The beds were new and snuggly with down mattress pads. On the one occasion that we needed maintenance, a staff member showed up in under a minute (a switch had flipped on the hot tub). The office staff was friendly, very helpful with suggestions for restaurants and wildlife viewing.
No question, we’ll be back.