We visited in the spring of 2009. My husband, son, and I took a 1 hour trail ride. My husband and son rode double as he is very young, and I had my own horse. We ofcourse were asked to sign a liability waiver and were offered helmets for our safety. My husband and I have limited riding experience, but we paid attention and followed our guides instructions closely. I felt very comfortable with our guide, she was great and an EMT which made me feel better. Our horses knew the trail very well and think they could have walked them in their sleep. However, there were some areas that made me nervous (keep in mind this is mountain terrain!) and my horse did brush me up against a tree on a narrow part of the trail. I was not hurt. This is definately an at your own risk activity. Many variables including which guide you get, rider experience, how closely you follow instructions, your horse, etc. I can see where people get hurt and some areas of dissatisfaction. Customer service could improve greatly! Thank goodness we lucked out with a great guide but could see how this would easily turn into a bad situation. Just keep in mind these are work animals and can be spooked, as any horse. Evaluate your risks! Will I return? Probally not. Would I recommend it? Yes, if you are willing to assume the risk involved. The scenery is breathtaking!
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