We chose The Maxwell Inn because of the great reviews we had read. And it was not a disappointment! Peter and Dana were great; full of help and information. There ever presence in the lobby was warm and comforting. Unfortunately, when we left for home, I left my phone charger in our room and Dana called to let us know. She shipped it to our home and we received it the very next day! Now that is wonderful customer service and you don't get that at a hotel!