Booked late and not many options available in Estes for August. Was hoping for the Glacier Lodge which we loved (look that one up if you can) and this was the closest atmosphere I could get, by the river, log cabin. But the beds were uncomfortable, the hide a bed terrible, the common area so cramped, but it was clean, it was fine. We enjoyed the Elk hanging out on property, and the river was pretty. The furniture inside was uncomfortable and the screened porch furniture was three cheap lawn chairs that were horribly uncomfortable. The swing doesn't work, the grounds are minimal, the pool was small but clean. So it is fine, but compared to Glacier which has more charm, campfires, better river location and nicer accommodations, we were disappointed. The best part about it was walking to the Tiny Town Mini Golf, Smoken Dave's BBQ and Trout Haven, so for location, that was kind of fun.
We were in Sea Galley or something like that, and it was a good location with a nice hot tub. I wou...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
First we want the thank you for your review...they really help us to better our customer's experience here at Brynwood! We were surprised that you thought the beds were uncomfortable! We have guests tell us all the time what great beds we have, in fact, a couple of resorts have called us about where we got our beds after being told how great they are by some of our guests who had to stay elsewhere when we couldn't accommodate them! Our beds were all replaced in 2011 and 2012. The hide-a-beds we use ONLY for children, because we feel they are never comfortable for adults! I'm hoping that was not our error when you reserved, because we tell people that when making the reservation...that hide-a-bed was brand new in 2012.
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The furniture in the cabin was updated in May of this year with new dinette table and chairs, new side chairs and tables! We are sorry you didn't care for them.
We had to come up with the lawn chairs when the regular ones were discovered missing! We were scrambling to find some...and admit they were "extras" we had to accommodate larger groups that we store under the motel, they are not the standard.
Thanks for the heads-up on the swing!!! Our manager said he can fix it...no one has told us that it had stopped swinging!
We do have a great location half way between downtown Estes Park and Rocky Mountain National Park. Our goal is to provide you a "home away from home" and your suggestions certainly help us with this endeavor! Thanks for noticing how hard our housekeeping staff works on service and cleanliness! We truly want your Rocky Mountain experience to be a positive one!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.