Our room had been freshly painted and was very clean. The bed was comfortable and we found the towels to be of good quality. It was nice to have a small fridge in the room. From reading other reviews we knew to bring a hair dryer with us. All our interactions with staff were warm and friendly. It was nice to have a restaurant on site and we enjoyed a breakfast there and also found the service to be friendly. When we booked Nicky's we knew that the motel would be more 'rustic' than what we might find in the city, so we found the country style furniture charming and we were not disappointed in any way. In fact, for the price we found Nicky's to be very good value.

The location is ideal if you want to get away from the hub-bub of a busy life. Wonderful mountain views and sounds of flowing water. Good clean rooms with easy access from the parking area. The restaurant onsite is very convenient and the outside tables next to the river adds a wonderful touch. They had a wonderful piano player who added to the whole ambience of the site as his music could be heard from one's room. The restaurant does need some updating and management needs to review training of some of their servers. We had problems one of the nights with our server consistently needing to be reminded of our food and drink orders. This did not spoil our overall experience though and I would return in a heartbeat.

We were pleased with the room overall, except the thin vertical blinds on the patio windows combined with the lights on outside made it hard to get to sleep. The rooms on the second (first in the UK) were easily accessible as the parking was up the hill. The meal we had in the restaurant was quite good and reasonably priced, with pleasant efficient service. On the negative side, I had to go and collect a hair drier from reception, then as we were checking under the bed for lost items I discovered the plastic band from a six-pack, an indication that the house-keeping standards were not up to scratch.

I booked a room in June for a wedding in early November. As happens with life, plans changed and I realized I would not be able to attend the wedding. I called to cancel my reservation on July 30th and was told my request had to be cleared by a manager, at which time I would have to pay a cancellation fee. No such fee was ever explained when I booked the room. I did find it on the website eventually after further exploration (though, poor grammar makes the cancellation policy statement a bit confusing). Knowing this was likely a ridiculous fee I'd overlooked when I booked in good faith, I was willing to accept the fee and move on. However, when the manager did call me back five days later, she called at 7:45 on a Saturday morning, was incredibly abrupt and hung up on me before I was able to get a cancellation confirmation number. Feeling uneasy about the interaction, I made note to call for the cancellation confirmation number. Before calling I noticed my account had been credited the amount of the room, less the cancellation fee. Shortly thereafter, my account reflected TWO MORE debits for the full amount of the room. When I contacted them about this they were lackadaisical in their response time and, yet again, the manager was less than polite or apologetic for the error. Needless to say, the staff appears to be friendly and helpful, but the management and practices of management leave plenty to be desired -- namely basic politeness and customer service skills. I've stayed here and eaten in the restaurant before under circumstances in which I did not make the arrangements or deal with the staff and found it to be fine. I would have likely stayed there again in the event that plans worked out better (though changing plans for one night over three months in advance does NOT seem like poor planning on my part). But I will NOT stay here and will be just as vocal with friends and colleagues who frequent the Estes area. I have never written a review before, here or anywhere else, as I am usually an easy going person and consumer. But this was one of the more downright awful experiences I've had.