After reading other tripadvisor reviews, we were excited to try this location. When we arrived we were taken promptly to our table with a beautiful view. Our server was friendly and we were promptly greeted with drink orders taken. My father-in-law looked at ordering a pork chop dinner and asked if the kitchen could cook it medium so it was not dried out. The waiter suggested a thicker cut of pork in order to ensure this. We ordered an appetizer and salad, both of which were pretty good.
The problem was with the main course(s). I had ordered the NY strip cooked medium. This entree was priced in the mid to upper $20's so I expected it to be cooked somewhat close to medium. The steak arrived well done and dry. A manager was walking by and I asked her if she thought my steak appeared overcooked and she agreed. The manager was very friendly and wanted to make the mistake right. She took the steak back to the kitchen for a replacement. I waited for quite some time for the new steak; everyone else was almost done eating. The new steak arrived and appeared to be a rib-eye because it was half the thickness of a NY strip and appeared to be 70% fat. I was amazed that the kitchen would send out such a poor cut of meat for something they had already screwed up. Seemed to me that the kitchen was mad something was sent back; it was that bad. I asked the manager if it was in fact a NY strip and she told me that the kitchen said it was, though she seemed to agree it didn't appear to be. I cut into the steak to find it to be a big piece of fat, which I simply declined to eat (first time in my life I turned a steak away!) and because everyone else was ready to go we just asked for the check.
The manager asked if there was anything she could do. By this point the only folks that could have helped the situation was the kitchen and they did not. I told her that my father-in-law's pork chop was dry and overcooked as well. The manager was very concerned over the poor performance of the kitchen and offered a gift certificate, however we were leaving town the next morning and declined. I truly believe the manager wanted to make things right, unfortunately she had to deal with a less than acceptable kitchen staff performance.
Two of the four other meals in our party were edible, but bland according to both of them. We would not return here and left very disappointed.
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