We stayed with Jay and Fran at the Alpine Trail Ridge Inn during the flood in September 2013. We have stayed with them many times in the past, and even with the terrible flood situation, the service we received was still second to none. I highly recommend this motel. It is always extremely clean and the staff is always knowledgeable about what is going on around Estes and in the park. They knew what roads were open to where, which was extremely helpful when we were ready to check out. Fran and Jay, who run the motel, truly care about each and every guest and want to make sure, not only that your stay with them is exactly what you hoped for, but that you also get home safely. Not many motels care about each individual customer that way. Once you stay with Jay and Fran, you will be their friend. And what good friends to have! And they really took good care of the Park Rangers and helicopter crews that stayed there during the flood, even going so far as to arrange for local restaurants to change their hours to accommodate these folks who came in to help during the flood.