While our adjoining rooms were a bit tight for our family of 8, we had been warned of that when we made the reservations. Jay was super helpful as we made our reservations and for our large group, it was the best value in the area that we could find. It was super convenient to RMNP which is where we spent our day and a half at Estes. We had the kitchen room and it was nice to be able to cook. My praise goes out to management (Jay and Fran, I think). We had two major issues. The first is on the first leg of our trip, we'd flown into Denver and b/c of a bomb threat on our plane, we missed our only day to sightsee in Denver. Alpine Trail Ridge Inn was supposed to be our last stop, but with 6 kids 11 and under, you can only see so many trails, elk, and deer. Once we realized 4 days would be too many at RMNP, we asked if we could cancel our last two nights so as to get a chance to return to and explore Denver. B/c of what had happened (bomb threat) they said we could leave early and they'd only charge us for one of the nights we wouldn't be there unless the room was rented. The room was rented eventually and they refunded us the second night. The second issue was our 8y/o son accidentally left a deer whistle in the room. We didn't realize this until we were back in Denver. He was heartbroken. I called ATRI and they said they would look. They called within an hour to say they didn't find the whistle but they would keep looking. The next day, we received a call and after checking the room again, the whistle was found. They asked my permission to charge our debit card for shipping and we received the whistle faster than an order from Amazon! Great people to deal with. It's nice to be able to experience help from people who are truly committed to customer service.