We had booked to stay at EPR as part of a touring holiday but had to cancel as at the time of our intended visit, there was a ban on visitors entering into Estes Park.
The management/office staff of this hotel were fantastic. Despite what they and their families were going through, they offered THEIR sympathies to US for us having to cancel.
We got our money back straight away when they must have been up to their eyes in dealing with so many other customers. We expected - quite rightly - to have to wait a few weeks while they had other priorities. Clearly they have the customer at the heart of what they do no matter how dire the circumstances.
Special mention to Nicole, Front Office Manager, she was caring, efficient and sympathetic.
We will make every effort to ensure we stay at Estes Park Resort sometime in the future.
- Official Description (provided by the hotel):
- Welcome to The Estes Park Resort! The only lodging available on Lake Estes, overlooking not only Lake Estes, but also the peaks of Rocky Mountain National Park. Our Full Service Convention Resort has been completely remodeled, every guest room and public area has the finest offerings you will find anywhere in the area! Our Grand Ballroom has the ability to host up to 150 people for your reception, and larger amounts for your corporate events. Our outdoor wedding ceremony site will provide the most scenic backdrop available anywhere in Colorado and provide you with years of memories! Our Waterfront Grille and Lounge offer breakfast, lunch, and dinner daily, along with Room Service, and special events such as Ladies Night, every Thursday, and a beautiful Sunday Brunch from 10am-2pm every weekend. Experience the finest and most modern resort in the area, experience The Estes Park Resort. ... more less
- Reservation Options:
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- Also Known As:
- Lake Shore Lodge Mountain Hotel Estes Park
- Lake Shore Lodge Mountain Hotel And Conference Center
- Lake Shore Hotel
- Lake Shore Estes Park