For the view and service, 5 stars. Amazing lakeside view, and everyone was so nice and helpful with making suggestions of where to hike. It also helped that because of the fire, they had to change dates and gave us a king suite with balcony view of the lake (amazing sunset view). Though the location is a bit far from central stores, we weren't there for stores... we drove to the park anyway to do trails or see other sites.

For the noise, 1 star. If you're too close to the reception area, you'll have to deal with noisy guests and the elevator traffic. We were on the end where the staircase was and the door constantly slamming shut or voices projecting up the stairwell was a big problem until I found my earplugs. Walls are thin.

For the comfort, 3 stars. We couldn't get the room to a good temp so we had to turn the heat on and window open. The pillows were all limp. Looked fluffy but had no firmness to them. For a renovated hotel, they need to get fluffier pillows. On that note, too, the hotel is newly renovated so it's very clean and modern. Huge plus.

I don't know why they had bad reviews because for the price we paid on http://Hotel.com, we most definitely will be coming back if we ever come back to Estes Park or RMNP. It's by far the best choice for that location. Hopefully they'll have better pillows, and we'll request a quieter room.

We drove in from Steamboat Springs through RMNP and decided to stay in Estes Park. Based on the hotel description and the specific room type described, 2 or 3rd floor balcony room we booked this hotel. The hotel was very nice and the staff was helpful and attentive. However the room was basically below ground with no balcony or view. Another surprise was no air conditioning on a slightly warm evening. It appeared on our bill that we were charged a lower rate based on the lesser room. Not the case. It took several phone calls and emails to finally get a $25 dollar credit approximately a month later. Nice hotel, but not worth the price charged for the downgraded room.

My wife and I thoroughly enjoyed our first stay (4 nights) at The Estes Park Resort. Everyone was so friendly, from the ladies at the front desk, to the staff at the restaurant (Havilah, Ilona, and Josh), to the maintenance staff (Toby). The attention to detail was excellent. For example, we saw each drinking glass being inspected individually before it was placed on the table, our coffee cups and orange juice glasses were never empty, and when we had an issue with our in-room safe it was addressed immediately. There was an atmosphere among staff of teamwork and we saw individuals from different departments helping each other with such pleasantness and openness. We had five meals at the restaurant and each of them was excellent.

Stayed one night and ate dinner in their dining room. Suggest asking for the 3rd floor overlooking a small lake and Rockey Mountains. The resort has been recently renovated, but I would say that the room was average overall. Dinner was also average. The location is near the small town of Estes, so I believe it was in a good location. I would stay their again.